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Customer Sales Advisor

4 months ago

Rayne Essex, United Kingdom WE Talent Full time

WE talent are proud to be supporting our client in Braintree who are seeking a full-time Customer Sales Advisor to join their team and elevate their customer engagement to new heights If you are a Driven Sales Professional with a passion for exceeding targets and you thrive in a busy environment surrounded by dedicated professionals, then look no further This could be the ideal opportunity for you.

  • Full-time Permanent
  • To work on site in Braintree
  • 8 hour shifts (to include some weekends)
Responsibilities:
  • Engage with customers on inbound and outbound calls to understand their needs and provide expert product knowledge.
  • Drive revenue by selling appropriately, ensuring customers receive the right items to minimise returns.
  • Gain customers' trust by treating them with the respect and care you would like to receive.
  • Meet and exceed sales targets, listening and questioning the customer to identify further opportunities to upsell items.
  • Build rapport with customers, even in complex situations, and maintain the brand’s reputation.
  • Liaise with third-party suppliers ensuring any issues are dealt with in a timely manner.
  • Assisting with the wider team when required to enhance the overall service.
  • Handle customer sales politely and courteously, ensuring compliance with call requirements on every interaction.
  • Sourcing product information using the appropriate systems and website.
Requirements:
  • Excellent communication and interpersonal skills.
  • Proven ability to consistently meet and exceed sales targets.
  • An interest to learn about the products to give you the ability to advise customers accurately.
  • Empathy and understanding towards customer needs.
  • Ability to handle challenging customer interactions with professionalism and tact.
  • IT literate and comfortable using CRM systems and software
Desirable:
  • Experience in a call centre / retail environment
  • GCSE Maths and English or equivalent
Benefits:
  • Great basic salary with commission
  • Team awards and incentives
  • Join a friendly and supportive team that values collaboration and mutual respect.
  • Modern, bright offices.
  • Ongoing training and development opportunities to help you grow your career.5-day working week that includes weekend work and may include bank holiday work
  • 30-days annual leave (includes bank holidays) with extra days holiday for long-standing employees
  • Employee assistance programme - 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
  • Free on-site parking
  • Free yearly flu jabs
  • 25% colleague discount
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