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This full-time position is office-based and ideal for individuals with a background in customer sales, whether from retail, telephone, or field sales. If you thrive in environments with both individual and team targets, this role presents an excellent opportunity to enhance your earnings beyond the base salary.

This position is situated within the retail sector, where you will manage incoming customer orders while also upselling and recommending suitable products. Our client emphasizes matching the right products with the right customers.

While you will be expected to meet targets, they are designed to be both achievable and realistic. This role is perfect for someone transitioning from a face-to-face sales environment to a supportive office-based team.

• Full-time Permanent Position
• Office-based role

Work involves 8-hour daytime shifts across 5 days, which may include some weekends (for example, one Saturday and one Sunday a month, with a day off that week to maintain a 5-day work schedule).

• Handle inbound calls from customers interested in purchasing products showcased in brochures, advertisements, and online.
• Engage with customers to understand their needs and recommend products that fit their budget and lifestyle, guiding them through the order process.
• Ensure appropriate sales practices to minimize returns by providing the right items to customers.
• Build trust with customers by demonstrating respect and care, utilizing patience and empathy.
• Promote additional relevant products during the order process.
• Establish rapport with customers, even in challenging situations, while upholding the brand's reputation.
• Access product information using the appropriate systems and online resources.

• Exceptional communication skills.
• A strong willingness to work towards team objectives.
• A genuine interest in learning about products to provide accurate customer advice.
• Empathy and understanding of customer needs.
• Ability to manage difficult customer interactions with professionalism.
• Proficient in IT and comfortable using CRM systems and software.

• Experience in a call center, retail, or sales environment is advantageous.
• GCSE Maths and English or equivalent qualifications.

• Competitive basic salary of £25k with estimated annual earnings between £30-35k.
• Team awards and incentives.
• Join a friendly and collaborative team that values mutual respect.
• Work for an organization with a strong social mission.
• Modern and bright office environment.
• Ongoing training and development opportunities to advance your career.

Enjoy 32 days of annual leave (including bank holidays), with additional leave for long-standing employees.

• Access to an employee assistance program offering a 24-hour confidential helpline for personal support.
• Complimentary on-site parking.
• Free annual flu vaccinations.

Additionally, benefit from a 25% discount for colleagues.

This role offers a unique opportunity for those looking to grow within a supportive environment.