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WE talent are proud to be supporting our client in Braintree who are seeking a full-time Customer Sales Advisor to join their team and elevate their customer engagement to new heights

If you are a Driven Sales Professional with a passion for exceeding targets and you thrive in a busy environment surrounded by dedicated professionals, then look no further This could be the ideal opportunity for you.

* Full-time Permanent

* To work on site in Braintree

* 8 hour shifts (to include some weekends)

Responsibilities:

* Engage with customers on inbound and outbound calls to understand their needs and provide expert product knowledge.

* Drive revenue by selling appropriately, ensuring customers receive the right items to minimise returns.

* Gain customers' trust by treating them with the respect and care you would like to receive.

* Meet and exceed sales targets, listening and questioning the customer to identify further opportunities to upsell items.

* Build rapport with customers, even in complex situations, and maintain the brand’s reputation.

* Liaise with third-party suppliers ensuring any issues are dealt with in a timely manner.

* Assisting with the wider team when required to enhance the overall service.

* Handle customer sales politely and courteously, ensuring compliance with call requirements on every interaction.

* Sourcing product information using the appropriate systems and website.

Requirements:

* Excellent communication and interpersonal skills.

* Proven ability to consistently meet and exceed sales targets.

* An interest to learn about the products to give you the ability to advise customers accurately.

* Empathy and understanding towards customer needs.

* Ability to handle challenging customer interactions with professionalism and tact.

* IT literate and comfortable using CRM systems and software

Desirable:

* Experience in a call centre / retail environment

* GCSE Maths and English or equivalent

Benefits:

* Great basic salary with commission

* Team awards and incentives

* Join a friendly and supportive team that values collaboration and mutual respect.

* Modern, bright offices.

* Ongoing training and development opportunities to help you grow your career.5-day working week that includes weekend work and may include bank holiday work

* 30-days annual leave (includes bank holidays) with extra days holiday for long-standing employees

* Employee assistance programme - 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)

* Free on-site parking

* Free yearly flu jabs

* 25% colleague discount

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