Customer Service Representative

2 weeks ago

Corby, United Kingdom Europa Worldwide Group Full time

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,400 people with 17 sales offices in the UK, and the Republic of Ireland, plus European teams in Belgium and the Netherlands and internationally in Hong Kong, China, India and the UAE.


We are looking for..

A recruit who can build, manage and maintain relationships with customers as directed by the customer service manager. Manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.


Some of the many benefits we can offer in return:

  • Excellent salary package
  • Hybrid working arrangement: The hybrid arrangement is 4 days on site/ office based - and one day remote/ from home. This arrangement will be actioned following a 3 month probation period.
  • 25 days annual leave, plus all UK bank holidays
  • Bereavement Leave & Sick Pay
  • Pension & Death In Service
  • Enhanced Maternity / Paternity & Adoption pay
  • Employee Wellbeing Programme


What you will be doing:

  • Be the first point of contact for all matters related to your assigned portfolio of customers.
  • Be responsible to communicate providing updates for customers through either phone or email facet.
  • Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
  • Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
  • Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
  • Be proactive in approaching and engaging with existing customers to generate income
  • Respond in a timely manner to problem or concerns from customers within the required turnaround time.


What you will bring to the role:

  • Strong, confident personality with an internal sales background and/or customer service background.
  • Time management skills are essential as are communication (face-to-face and over the phone) skills.
  • A good head for numbers is required.
  • At least 2 years Commercial Office experience
  • Logistics industry experience is desirable.
  • Excellent communicator and dedication to excellent customer service
  • A desire to improve the Gross profit margins.


Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.


Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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