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Criminal Justice Supervisor

2 months ago

Leamington Spa, United Kingdom Warwickshire Police Full time

The purpose of this role is to supervise performance of the unit, ensuring that a high quality service is delivered to victims and witnesses, police officers and partner Criminal Justice Agencies.

You will ensure prosecution files and Process and RTC files meet quality and timeliness guidelines as specified within Directors guidance

You will review processes and working practices continually to ensure efficiencies are continually met.


MAIN RESPONSIBILITIES : 

  1. Ensure the provision of an effective and timely file building function for all criminal offences submitted to the Crown Prosecution Service and for summary non-imprisonable traffic offences for Court.
  2. To work with partner agencies to ensure that there is continual opportunity to refer victims and witnesses to the correct pathway to ensure that their needs are able to be met and the relevant care is provided by an appropriate public or third sector body.
  3. Working with the appropriate organisations and their constituent departments to ensure early identification of risk, resolution of issues, addressing of concerns and mitigation of threat and harm to any organisation or individual.
  4. To act as the first response for internal and external dissatisfaction and complaints about the service and/or colleagues within them, dealing with the matters in a timely, proportionate, transparent and inclusive manner.
  5. To ensure the provision of an efficient typing service and to ensure the effective maintenance of the audio visual tape library.
  6. To work with partner agencies to ensure resolution of issues, continuous improvement and maintenance of effective service provision.
  7. To supervise the fixed penalty system and the Driver Education process ensuring parity with education over prosecution throughout Warwickshire Police area.
  8. To ensure accurate and timely updating of all Force systems used within the unit, in accordance with MoPI, Force policy and national guidelines.
  9. To provide management information (routine and ad-hoc) as requested in a timely manner and to promote the reputation of the Criminal Justice Units.
  10. To chair and attend as appropriate, joint – agency meetings at Force, regional and national level in representation of the Criminal Justice units.
  11. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

SPECIAL CONDITIONS : 

  • Regular travel throughout Warwickshire Police area.
  • Exposure to disturbing/unpleasant images or tasks.
  • Fire Warden.

PERSON SPECIFICATION :

Knowledge :

  • Educated to Level 3 or equivalent qualification.
  • Level 3 (or equivalent) Management qualification.
  • A thorough and demonstrable understanding of the Criminal Justice System, Specifically the prosecution of offenders and evidential requirements necessary for a successful prosecution.
  • Legal working knowledge of all areas of criminal justice.
  • Thorough and current knowledge of Victims Code and Witness Charter.
  • Knowledge of the working practices of one or more agencies in the criminal justice system (or relevant third sector).

Experience :

  • Significant supervisory experience, within a customer care environment, dealing with challenging and in some cases, life changing and emotional issues. 
  • Able to work within and support a team working under pressure to strict deadlines, with high and varied workloads.

Key Skills :

  • Good oral and written communication skills including the ability to research and collate information.
  • Ability to undertake discreet pieces of time critical work as requested.
  • Competent in the use of IT, including Microsoft packages.
  • A commitment to maintaining knowledge of any relevant legislative changes affecting the business processes.