Remedial Administrator

5 days ago


South Ockendon, United Kingdom Trinity Fire & Security Systems Full time

Job summary

The role of a Remedial Administrator is to assist the regional delivery team in their daytoday activities by managing & delivering all the regions remedial works.You will be working as part of a team of skilled Remedial Administrators and supported by your line manager to ensure you thrive within the role here at Trinity.

Principal responsibilities

  • Booking & coordination of service/works engineers to complete remedials with the local service & works teams.
  • Ensuring that any access equipment required to complete remedial is ordered.
  • Liaising with client to ensure that the engineer is booked in correctly at the customer premises.
  • Liaising with the national service team to ensure they are kept up to date with all national contract remedial works.
  • Ordering equipment & ensuring that engineers have the correct equipment to complete remedial.
  • Raising RTIs correctly when remedials are successfully completed.
  • Completing RAMS for remedial jobs as required.
  • Ensuring that the regional service manager is kept up to date with any issues on remedial jobs.
  • Help establish and develop best work practises and procedures to help develop internal systems as well as own role.

Key skills

  • Understanding / Achievement of a high level of Customer Service.
  • Ability to prioritise workload across a team and adapt to a changing environment.
  • Ability to communicate fluently with customers suppliers and internal staff
  • Ownership of business requirements.
  • Commercial awareness.

Benefits

  • 23 days holiday plus bank holidays
  • Company pension scheme
  • Life assurance
  • Employee Welfare assistance programme


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