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Membership Team Leader

2 months ago

Milton Keynes, United Kingdom Mixxos Group Full time
We are excited to share an exciting opportunity with a reputable company who are looking for a team leader to join one of their teams. In this role of Membership Team Leader, you will work with the team supervisor to support the day to day and to ensure the small (but effective) team are performing.
As Membership Team Leader, the ideal candidate will have leadership experience, be commercially astute and be able to take a hands on approach to dealing with customers directly.
If you are committed to delivering outstanding customer service and have the ability to deliver results through team performance, this Membership Team Leader role could be a great opportunity for you.
Key responsibilities for a Membership Team Leader
* Deliver consistent first class service for clients and members
* Be a role model for the team and respond to high volume of enquiries
* Manage and resolve escalated complaints from the team
* Motivate and manage the team to achieve targets and goals
* Consistent quality checking and feedback, working within a structured framework
* Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries
Key skills for a Membership Team Leader
* Previous leadership experience of a small team (desirable)
* Commercial/Business acumen
* Exceptional customer service
* Organised
* Attention to detail
* Excellent communication skills
Benefits for a Membership Team Leader
* 24 days annual leave + bank holidays
* 35-hour week
* Hybrid working after training
* Professional growth and training opportunities
* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
If you are interested in this role, please apply here