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Senior Order Delivery Coordinator

3 months ago

Shaw West Berkshire, United Kingdom JTR Limited Full time
About Us
At Cobal, we are leaders in design, production, and installation, offering top-tier services in signage, wayfinding, placemaking, brand implementation, and project delivery. From our state-of-the-art factory and studio in Berkshire, we proudly serve a prestigious client base across the UK and EMEA, including blue-chip companies, global brands, and renowned architectural firms.
We are looking to recruit an experienced Senior Order Delivery Coordinator, to manage complex projects through the internal workflow from sales handover to successful delivery. A practical approach, with an understanding of materials and manufacturing processes, would be advantageous.
About the Role
* Order/project coordination from sales handover or enquiry through to completion.
* Owning full customer service for allocated orders, communicating and updating with internal and external stakeholders (client, sales and 3rd party suppliers) throughout the project cycle. Communicating changes, challenges, or questions between the business and the client.
* Working with the Sales team, Production, Installation and Suppliers to align and deliver solutions to client’s requirements.
* Creating and maintaining accurate project records/schedules.
* Visiting clients or sites for meetings and surveys as required.
* Project budget management.
* Liaising with the CAD Team to manage drawings, from creation to final approval.
* Document Control – uploading project documents to supplier portals and the internal CRM portal.
* Producing O & M manuals.
About You
* Dedicated to providing excellent customer service.
* High level of accuracy and excellent attention to detail.
* Strong interpersonal skills to develop good internal and external business relationships.
* Excellent written and verbal communication skills.
* Excellent IT literacy especially Microsoft Office.
* Able to work in a fast-paced environment.
* Ability to interpret design and engineering drawings
* Knowledge of materials and manufacturing processes advantageous
Benefits
* 24 days annual leave plus public holidays
* Finish at 4pm on a Friday
* Pension Contribution 5% employee contribution and 3% employer contribution
* Personal Accident Cover 1 x Annual Salary
* Free Specsavers eye test vouchers
* Cycle to work scheme
* Free Parking
* Development & training opportunities
This role offers excellent growth potential, so, if you’re ready for a challenging and fulfilling role where you can use your initiative, join us at Cobal – and be part of something extraordinary