Rehabilitation Case Manager

19 hours ago

Croydon, United Kingdom Health & Case Management Rehabilitation Ltd Full time
Rehabilitation Case Manager - Graduate MSK
Location: Croydon (hybrid working)
Status: Full-time, permanent
Hours: 37.5 - shifts between 8am and 6.30pm Mon-Fri with occasional Saturday overtime
An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy/rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities.
Key Responsibilities:
* Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
* Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
* Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
* Utilising every contact point with patients as a chance to educate & provide clinical support
* Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
* Assisting with optimising service delivery
* Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
* Taking a forward thinking, patient-centred approach to overcome case management hurdles
Essential Skills and experience:
* Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)
* 1 years clinical/hands on postgraduate experience or previous case management or vocational rehabilitation expertise
* Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
* Excellent written and verbal communication skills, good attention to detail and time management skills
Desirable:
* Experience with delivery of high customer service and / or proven case management experience
* Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous
* CMS UK membership a bonus
Benefits:
* Company pension (6% employer contribution)
* Potential to earn bonus
* Cycle to Work scheme
* 25 days annual leave, 8 Bank Holidays plus Birthday off
* Professional memberships paid
* Health and wellbeing resources
* Enhanced Maternity and Paternity
* Death in Service (4 x base salary)
This role would suit a Sports Therapist, Sports Rehabilitator, Case Assessor, Sports Graduate, MSK Adviser

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