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Technical Support Team Leader

4 months ago


Gainsborough, United Kingdom BAE Systems Full time

Job title: Technical Support Team Leader

Location: RAF Coningsby. We offer a range of hybrid and flexible working arrangements

Salary: £42,805+ dependant on skills and experience

What you'll be doing:

  • Maintaining and operating of Sceptre at RAF Coningsby or RAF Lossiemouth
  • Investigating, triaging and rectifying (where possible) issues escalated by Sceptre 1st Line (customer) Support
  • Providing Technical Queries (TQ) advice and support
  • Validating system updates to check that functionality is unaffected
  • Supporting all Sceptre system equipment including StormShadow
  • Undertaking any scheduled maintenance of the system
  • Providing effective team leadership for the development and delivery of all Sceptre activities, whilst maximising operational efficiency and minimising costs
  • Through the effective utilisation of subject matter knowledge and experience, able to lead and manage a team / number of teams of skilled and knowledgeable personnel, to deliver fit for purpose Technical Services at strategic and tactical levels

Your skills and experiences:

  • Recognised IT qualifications or equivalent in subjects such as Microsoft Fundamentals, Microsoft server 2019, Basic Administration of Microsoft Endpoint Configuration Manager or PowerShell for example
  • Experience working with Airworthiness tools including Engineering Support Systems (ESS) or Ground Support Systems (GSS)
  • Understanding of a military environment / Typhoon fast jet experience advantageous
  • Strong IT skills, with knowledge or experience of Windows Server operating systems and an understanding of server architecture and network storage

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.

The Sceptre Field Service Team:

BAE Systems have developed a modular based Mission Planning System (MPS) which is in development and due to go live July. This is a new team to support Sceptre, a mission planning tool which is critical to RAF operational activities. This is a dynamic fast paced environment with the potential for overseas travel and travel to various RAF bases, including Lossiemouth and Marham.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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