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Sales Support Administrator

3 months ago

Lowestoft, United Kingdom P&S Personnel Full time
P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Sales Support Administrator to join their team on a full-time permanent basis based in Lowestoft.
Role Summary:
Helping to deliver excellent customer service and supporting the company’s administrative processes. Using a range of office software, including email, spreadsheets, and databases, to ensure the smooth and efficient running of the Sales Support.
Main Responsibilities:
* To have extensive knowledge of the company, its aims, objectives, and its strategic direction.
* Being on the frontline on phone answering, fielding incoming calls to relevant people/departments.
* Sales Order processing.
* Using the CRM to keep accurate records of discussions or correspondence with customers and notifying relevant salesperson.
* Providing a varied range of sales support activities, from marketing support material through to entertaining clients at our premises.
* Use a range of office software, including email, Excel spreadsheets and company databases, to ensure the efficient running of the sales process.
* Monitoring production time sheets – entering times onto the spreadsheet and monitoring for efficiencies.
* Working with the Operations Manager to support her in making sure all orders are on track through production and customers receive their order on time, in full.
* Ensure all orders for items that need manufacturing are entered onto the Production ‘Schedule.’
* Support customers in their warranty claims, including all relevant paperwork.
* Getting freight quotes.
* Manage the courier dispatches, ensuring all on track and dealing effectively with any issues and claims.
* Covering for other members of the team in their absence.
* All required support as needed for the Sales Team.
Person Specification:
* Excellent organisational and time/ task management skills.
* Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages.
* Strong IT and typing skills.
* The ability to prioritise tasks, work well and keep calm under pressure.
* The ability to manage your own workload.
* Excellent interpersonal, oral and written communication skills with a focus on listening skills, to understand exactly what customers require.
* Good attention to detail.
* Flexibility and adaptability to changing workloads.
* A problem-solving approach to work with the ability to use own initiative.
* Strong team player.
Working Hours:
* Monday – Friday 07:45 – 17:00
If this is a role you are interested in, please apply online ensuring your CV is up to date