Hotel Receptionist

2 months ago

Pontypridd, United Kingdom Time 4 Recruitment Full time
The Company…
My client is a luxury hotel on the outskirts of Cardiff looking for an extremely customer focused Receptionist, the location is a fantastic, relaxing Spa and award winning Restaurant.
The Job…
Working as part of the Front Office Team as a Receptionist, you will assist in the general running of the Front desk by implementing all the standards in the Hotel. Being able to rotate your time between Reception, Customer queries, handling complaints & problem solving, liaising with Heads of Departments to ensure correct information is related as per clients’ requests.
Duties…
• Assist with the management of Reception duties,
• Check ins, departures & shift reconciliations
• Ensure that all guests are being acknowledged and approached to the 4 star standard of service.
• Champion customer service throughout the departments,
• Assist in resolving all guest complaints in a professional manner, ensuring all queries are passed through to the General Manager in a swift and professional manner.
• To be fully knowledgeable and conversant with Front Office systems, such as Fidelio & Opera, and the hotels internal booking systems.
The Person Specification….
The ideal Receptionist would come from a strong Hotel / Hospitality background, essential quality Customer Service experience. The ability to multi task, and have a high time management skill and outstanding communications skills is no:1 on my clients specifications.
The Benefits...
• Parking & meals at site
• Independent Employer
• Flexible shifts to business requirements
• Outstanding location & award winning restaurant
• Real family feel for a busy work place
Own transport is essential for this position as public transport is not available
How to Apply…
Through the website.
If this sounds like your next new challenge, then please contact us today for immediate consideration.
Time4 Recruitment is acting as an employment agency in relation to this vacancy.
Proof of eligibility to work in the UK is required for this vacancy

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