Hotel Receptionist
3 months ago
The Heritage Park Hotel is located at the head of the Rhondda Valleys, The Heritage Park boasts 43 bedrooms and conference event facilities and onsite lounge bar and Loft Restaurant
We have an onsite restaurant, bar, gym facilities and function spaces.
We have 43 en-suite bedrooms available
We currently require a hotel receptionist to work as part of a small team.
This role will require you to perform various tasks that are essential to the successful daily operations of a hotel's front desk including but not limited to:
- Welcome guests in a friendly and professional manner
- Check guests in, issue room keys, provide information on hotel services and room location
- Check guests out, accept and process payments by cash, card or other method
- Accurately process all cash and credit card transactions using established procedures
- Be positive, friendly and helpful with all hotel guests, developing a good rapport and be empowered to resolve any complaints/issues quickly to maintain high quality customer service.
- Deal with all hotel reservations, cancellations and adjustments via various online portals
Upsell room rates and maximise upselling opportunities to ensure increase in average room rate and revenue per available room. Performance of sales and upselling room rates will be target driven.
- Work as part of a team with colleagues and other departments in a well-organised and systematic way in order to deliver excellent quality and service
- Ensure the Hotel Management are kept fully aware of relevant guest feedback
- Promote and sell the hotel and its products, services
The shifts are as follows
5 shifts out of 7 a week to include weekends and bank holidays
Early Shift 7am till 3pm /Late Shift 2.30pm-10.30pm
Night Shift cover maybe required to cover annual leave night shift is paid increase rate and night shift is 10pm to 7am
**Job Types**: Full-time, Permanent
**Salary**: £10.42-£11.00 per hour
**Benefits**:
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Pontypridd, CF37 2NP: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Hotel Receptionist
3 months ago
Pontypridd, United Kingdom Heritage Park Hotel Full timeWe now have an exciting opportunity to recruit a Receptionist on a part time basis to join our team. Working within the Front Office team you will achieve a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel. Key aspects to the role are as follows: - Welcomes customers to the hotel - Check in and...
-
Hotel Receptionist
4 months ago
Pontypridd, United Kingdom Heritage Park Hotel Full timeThe Heritage Park Hotel is located at the head of the Rhondda Valleys, The Heritage Park boasts 43 bedrooms and conference event facilities and onsite lounge bar and Loft Restaurant We have an onsite restaurant, bar, gym facilities and function spaces. We have 43 en-suite bedrooms available We currently require a hotel receptionist to work as part of a...
-
Hotel Receptionist
2 months ago
Pontypridd, United Kingdom Time 4 Recruitment Full timeThe Company…My client is a luxury hotel on the outskirts of Cardiff looking for an extremely customer focused Receptionist, the location is a fantastic, relaxing Spa and award winning Restaurant.The Job…Working as part of the Front Office Team as a Receptionist, you will assist in the general running of the Front desk by implementing all the standards in...
-
Hotel Receptionist
5 days ago
Pontypridd, United Kingdom CV-Library Full timeThe Company… My client is a luxury hotel on the outskirts of Cardiff looking for an extremely customer focused Receptionist, the location is a fantastic, relaxing Spa and award winning Restaurant. The Job… Working as part of the Front Office Team as a Receptionist, you will assist in the general running of the Front desk by implementing all the...
-
Hotel Receptionist in Pontypridd
2 weeks ago
Pontypridd, United Kingdom Time 4 Recruitment Full timeThe Company My client is a luxury hotel on the outskirts of Cardiff looking for an extremely customer focused Receptionist, the location is a fantastic, relaxing Spa and award winning Restaurant. The Job Working as part of the Front Office Team as a Receptionist, you will assist in the general running of the Front desk by implementing all the standards in...