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Account Manager

4 months ago

United Kingdom GHG Solutions Ltd Full time

Excellent opportunity for an experienced Business Development / Account Manager to join a high-quality Claims Management business, responsible for our Lloyd’s and London Market clients, working with Lloyd’s Syndicates, Cover holders and Brokers.

GHG is a UK loss adjusting company with its Head Office near Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability, and high net worth claims.

The company takes pride in the quality, experience, and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.


What will you be responsible for:

Key responsibilities included but not limited to:


  • Ensure retention and account development of key business by building long term strategic partnerships based on in-depth customer understanding.
  • Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.
  • Attend regular client review meetings representing GHG solutions, acting as their main point of contact for all queries.
  • Implement any requests or changes to meet the clients’ needs.
  • Assist claim handlers with any queries relating to the client, acting as their escalation point to help solve any problems as and when required.
  • Effectively manage client data, in an accurate and timely manner; analyse, report, and forecast on commercial data including client revenue and profitability.
  • Work alongside the Chief Client Officer to identify new business opportunities in line with Group growth plan.
  • Regular travel to visit, and build relationships with, existing and prospective clients across the UK.


What we need from you:

  • Previous experience in Business Development / Account Management, preferably with an understanding of the Lloyd’s and London Market
  • Relevant experience within a B2B environment
  • Proven track record of building long term customer relationships.
  • Excellent rapport building skills, with the ability to establish and maintain trust and respect.
  • The ability to collaborate and build strong and productive working relationships with a broad variety of stakeholder.
  • Outstanding communication skills with an ability to adapt style to suit the audience.
  • Strong analytical skills, with the ability to translate data into solutions.
  • Strong commercial awareness and excellent negotiation skills to achieve win/win situations.
  • Self-motivated and capable of using own initiative, driven to succeed.
  • Excellent problem-solving skills.


What we offer you in return:

  • Discretionary company bonus
  • Car Allowance or Company Car
  • 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
  • Additional day off for your birthday
  • 5 % Contributory Pension
  • Private Health Care
  • Death in Service
  • Long service Awards
  • Lifeworks App
  • EAP
  • Enhanced maternity, adoption, paternity and sick pay
  • Electric Vehicle scheme (after induction)
  • Cycle to work scheme.
  • GP Access 24/7
  • Holiday purchase scheme
  • Career development and progression opportunities
  • We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.