Senior Service Delivery Manager
1 week ago
Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. Cambridgeshire (2 days a week)
Release Planning & Coordination : Coordinate with various stakeholders (development, testing, operations) to align on release requirements and timelines. Communicate plans and updates to senior management and stakeholders.
Release Execution & Deployment : Oversee deployments to production, manage risks, resolve issues, and ensure smooth releases across IT streams.
Risk Management : Identify and mitigate potential risks associated with releases. Continuous Improvement : Work with development, QA, and operations teams to enhance release processes and address issues based on post-release analyses.
Strong knowledge of SDLC, Agile methodologies, and CI/CD pipelines. Experience with tools such as Jira, Jenkins, Git, and ServiceNow.
Project Management : Excellent organizational skills, time management, and the ability to manage multiple releases simultaneously.
5+ years in Service Delivery, ideally with ServiceNow experience.
~ Experience in managing releases in Agile or DevOps environments.
~ Certifications such as ITIL, PMP, or Scrum Master are a plus.
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