IT Support Specialist

2 weeks ago

Sunningdale, United Kingdom Aastha Full time

Company Description


Aastha is a young and dynamic Managed Services business, here to simplify technology for our customers. As a one-stop managed service provider for IT, communications, and security. At Aastha, we offer a personalised experience tailored to meet our customers’ unique needs in various technology services.


Role Description


You will be joining a team of ambitious professionals who have a vision that embraces change and an everlasting passion for technology. This is a full-time on-site role for a 2nd line IT Support Specialist. The individual will be responsible for technical support, troubleshooting, help desk support for general IT, networking and Hosted Communications systems, and ensuring their smooth operation.


Qualifications


  • Technical Support, Troubleshooting, and Help Desk Support skills
  • Experience in providing technical support and troubleshooting for hardware and software and hosted communication/collaboration systems
  • Knowledge of IT best practices and help desk procedures
  • Knowlege of Microsoft 365 and Google Workspace adminstration is essential
  • Microsoft Teams and Teams Phone solutions experience is desirable
  • Experience with Cyber Security and Firewalls
  • Strong communication and interpersonal skills
  • Experience with Mobile Device teoubleshooting and management
  • Ability to work well in a team environment
  • Relevant certifications such as CompTIA A+ or ITIL are a plus
  • Bachelor's degree in Information Technology or related field

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