Financial Assistance Vulnerability Team Lead

6 days ago

Manchester, United Kingdom Starling Bank Full time

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

About the role:
We are looking for an experienced Financial Assistance (Collections) Vulnerability Team Lead to join our fantastically talented team of extremely dedicated financial assistance experts whose primary role is to ensure we are delivering the right outcomes for customers.

As a Financial Assistance (Collections) Vulnerability Team Lead, your team will be responsible for ensuring our customers are supported with any additional needs during their period of financial difficulty.

Team Leads are critical to the success of our department. As a team leader, you’ll inspire and motivate your team to give the best service to our customers. Leading from the front, you’ll showcase your experience and finely tuned skills on a daily basis. Not only that, we’ll be looking to you to share solutions that will make our's, and our customers' lives, better. And of course , you'll be a brilliant people manager and a fantastic colleague

Training: This will be conducted in the office over a minimum of 6 weeks, once this is completed you will move to a hybrid way of working with travel required to our Manchester office. The team will work from the office 10 days a month.

Shifts: Full time rotational shifts between 8am-8pm Monday - Friday and Saturdays 9am-5.30pm & occasional bank holidays.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

Following your application being reviewed, you can expect the below:

Stage 1 - Introductory call with a Talent Acquisition Specialist

Stage 2 - Role related interview with Financial Assistance Operations Managers and/or Head of Department

Requirements

  • Experience of leading a team of advisors in a collections vulnerability environment.
  • Accountable leader with strong customer outcomes focus.
  • Excellent written and verbal communication skills.
  • Ability to balance workload and schedules with multiple priorities.
  • Experience of working in an FCA regulated business with a comprehensive understanding of CONC 7, Consumer Duty and the Lending Standards Board’s standards for business customers.
  • Great interpersonal skills, with the ability to respond to internal and customer queries efficiently and sympathetically.
  • Organised, with the ability to deliver to deadlines.
  • Ability to prioritise within a dynamic environment.
  • Able to oversee and manage complex cases.

Benefits

  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day’s holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary & group income protection
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Incentives refer a friend scheme
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

  • Financial Assistance Vulnerability Team Lead

    2 weeks ago

    Manchester, United Kingdom Starling Bank Full time

    Hello, we're Starling.We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.We're a bank, but better: fairer, easier to use and designed to demystify money for...

  • Financial Assistance Vulnerability Team Lead

    2 weeks ago

    Manchester, United Kingdom Starling Bank Full time

    Hello, we're Starling.We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.We're a bank, but better: fairer, easier to use and designed to demystify money for...

  • Financial Assistance Vulnerable Specialist

    2 weeks ago

    Manchester, United Kingdom Starling Bank Full time

    Hello, we're Starling.We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.We're a bank, but better: fairer, easier to use and designed to demystify money for...

  • Financial Assistance Vulnerable Specialist

    2 weeks ago

    Manchester, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...

  • Financial Assistance Vulnerable Specialist

    6 days ago

    Manchester, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...

  • Vulnerable Customer Support Team Lead

    4 weeks ago

    Manchester, United Kingdom Starling Bank Full time

    About Starling BankWe're a fully licensed UK bank that combines the culture and spirit of a fast-moving tech company with a commitment to innovation and customer-centricity.The Starling Bank team is dedicated to helping our customers achieve their financial goals through accessible, user-friendly banking solutions.Role Overview: Welfare Support ManagerThis...

  • Vulnerable Customer Advisor

    6 months ago

    Manchester, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Manchester** **SALARY** **£21500 - £23000** **JOB TYPE** **Permanent** **REF** **ZC1803-0923(1)_1693905861** **Vulnerable Customer Advisor - Stockport** **£21,420 basic salary + monthly bonus up to £220** **Yearly salary increases & quick progression around the business** A perfect starting opportunity if you are looking to move...

  • Vulnerability Exposure Lead

    4 days ago

    Manchester, United Kingdom NCC Group Full time

    **Job Description:** We are seeking a highly skilled Vulnerability Exposure Lead to join our team in Manchester. As a seasoned Senior Technical Account Manager, you will be responsible for managing and delivering client security programs, as well as playing a vital part in the development of the team and its services.The ideal candidate will have expertise...

  • Vulnerability Assessment Lead

    2 weeks ago

    Manchester, United Kingdom NCC Group Full time

    About the PositionWe are looking for a Vulnerability Assessment Lead to join our team at NCC Group. As a key member of our delivery team, you will be responsible for managing and delivering client security programs.Your main responsibility will be setting up security programs with clients based on their requirements.You will also be responsible for running...

  • Vulnerability Analyst

    4 minutes ago

    Manchester, United Kingdom Ncc Group Full time

    Job Description ?? Manchester, Cheltenham or London Technical Account Manager – Vulnerability Analyst This is an exciting opportunity to join a dynamic security solutions team in which you will be responsible for the management and delivery of client security programs.As part of a passionate delivery team, you must have a passion for IT security as well as...

  • Vulnerability Analyst

    3 days ago

    Manchester, United Kingdom NCC Group Full time

    Technical Account Manager – Vulnerability Analyst This is an exciting opportunity to join a dynamic security solutions team in which you will be responsible for the management and delivery of client security programs. As part of a passionate delivery team, you must have a passion for IT security as well as a desire to deliver a high-quality service to...

  • Vulnerability Analyst

    2 days ago

    Manchester, United Kingdom NCC Group Full time

    Technical Account Manager – Vulnerability Analyst This is an exciting opportunity to join a dynamic security solutions team in which you will be responsible for the management and delivery of client security programs. As part of a passionate delivery team, you must have a passion for IT security as well as a desire to deliver a high-quality service to...

  • Vulnerable Customer Support Team Lead

    4 weeks ago

    Manchester, United Kingdom Starling Bank Limited Full time

    About Starling Bank:We're a fully licensed UK bank with the culture and spirit of a fast-moving tech company. We build technology to help people save, spend and manage their money in new ways.Role Overview:This role is part of our Welfare Support function. As the Welfare Support Manager, you'll lead a team of advisors, focusing on customer-centric support...

  • Vulnerable Individuals Advocate

    1 week ago

    Manchester, United Kingdom Riverside Full time

    Support Worker Job DescriptionWe are seeking a highly motivated and experienced Support Worker to join our team in Manchester. As a Support Worker, you will be responsible for providing support to vulnerable individuals with complex needs, helping them to develop new ways of thinking and taking steps towards independence.Main ResponsibilitiesTo engage...

  • Financial Advisor

    8 months ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you! This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new clients and completing all the admin tasks that come with being a...

  • National Security

    6 months ago

    Manchester, United Kingdom BAE Systems Full time

    **Manchester** **Digital Intelligence** **Engineering** **Experienced professionals** BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock...

  • National Security

    6 months ago

    Manchester, United Kingdom BAE Systems Full time

    BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. **Vulnerability Researcher -...

  • Technical Account Manager

    2 weeks ago

    Manchester, United Kingdom NCC Group Full time

    NCC Group: Expertise in Vulnerability Exposure ManagementJob DescriptionAs a Technical Account Manager - Vulnerability Exposure, you will be responsible for managing and delivering client security programs and playing a vital part in the development of our services.This is an exciting opportunity to join a dynamic security solutions team where you will be...

  • Financial Services Consultant

    1 month ago

    Manchester, United Kingdom Quilter Financial Advisers Full time

    Job Role:We are seeking a skilled Financial Advisor to join our team at Quilter Financial Advisers.As a key member of our advisory business, you will play a vital role in helping clients achieve their financial goals by providing expert advice and guidance on financial planning, investments, and wealth management.Key Responsibilities:Provide personalized...

  • Vulnerability Security Specialist

    4 weeks ago

    Manchester, New Hampshire, United Kingdom NCC Group Full time

    Job Summary:We are seeking a skilled Vulnerability Analyst to join our dynamic security solutions team.Key Responsibilities:Manage and deliver client security programsRun network and application vulnerability scansManually verify all vulnerabilities identified in scansWrite and deliver client reportsAnalysis of external attack surface outputs, to identify...