Business Support Manager

2 weeks ago

Newport, United Kingdom Propel Finance Full time

Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.


From this continued success we are now looking to recruit a Business Support Manager to allow us to continue our exciting growth plans.


Our aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of?


As a Business Support Manager, you will direct the management of higher value watchlist cases, focusing on minimising losses through strategic recovery and debt restructuring. The role requires you to engage in client-facing negotiations with legal professionals and other professional advisers, taking a hands-on approach to achieving positive outcomes.


Role responsibilities;

  • Advise and support customers in developing and implementing strategies to return to or maintain their contracts in performance status.
  • Identify situations and customers requiring resolution and initiate appropriate action.
  • Assess the credibility of customers recovery plans and monitor the performance of contracts against the recovery plans.
  • Visit customers to discuss the issues leading to the Business Support classification and develop appropriate strategies to address the concerns.
  • Liaise with appointed solicitors, insolvency practitioners and receivers to manage Propels debt.


Key skills required;

  • Experience working within asset finance or B2B lending
  • Strong financial analysis and problem solving skills.
  • An understanding of the identification and treatment of vulnerable customers
  • Previous experience in recovery / turnaround businesses in a banking or professional services environment is highly desirable


So, why would you want to work here?


We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It’s a truly collaborative place to work.


At Propel, we embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you’ll never be too far away from colleagues.


This is a hybrid role, with 1-2 days per week in the Newport or London office, giving you the best of both worlds.


Benefits you can expect:

  • 25 days annual leave + bank holidays
  • Competitive Salary
  • 2 additional days holiday after 5 years’ service
  • Buy additional annual leave (up to 5 additional days)
  • Company Private Medical Insurance (PMI) (opt in)
  • Medicash Payment Plan (Opt in with discounted rates)
  • Subsidised gym membership at £15 a month (Newport only)
  • Half day seasonal shopping
  • Auto enrolment pension – 3% employer contribution subject to eligibility
  • Life Assurance 3 x basic salary
  • Electric Car Scheme
  • Cycle to Work Scheme
  • Employee Assistance Programme available 24/7
  • Company events and reward schemes


We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.


The Curve Group is Propel’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but Propel will have access to it. You can find their privacy policy here:

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