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Customer Care Administrator

3 months ago

Eaton Socon, United Kingdom Athena Resourcing Solutions Full time
Customer Care Administrator – Fluent – German / Swiss German
Home based (1 day per month in the head office in Cambridgeshire)
A fantastic success story, our client is expanding and are looking to recruit a Fluent German speaking Customer Care Administrator who enjoys Customer Service and Teamwork. It is a busy environment working with other German Speaking Customer Care Administrators who all speak a variety of European languages. The Fluent German speaking Customer Care Administrator will be talking exclusively to their German customers; taking service calls; resolving customer queries from enquiry to order, delivery, and payment - ensuring that a satisfactory conclusion is reached. The successful Customer Care Administrator will need to have a passion for excellent Customer Service and show that they have the following skills:
* Passionate about delivering excellent customer service
* Must be fluent in both oral and written German (or Swiss German) and English
* Excellent communication skills with both internal & external customers
* Able to build good relationships at all levels with a positive and flexible approach
* Able to solve problems, have initiative, and open to continuous improvement and learning
This role will be home-based however candidates must be able to travel to the office approximately 1 day per month - the office is based in St Neots, Cambridgeshire area. Candidates that wish to relocate can possibly be offered assistance and support. The role is shift based and will involve a rotational shift pattern:
This is an international company which is currently expanding with significant growth in the German market. It has an excellent working environment with a supportive positive ethos and emphasis on a collaborative, team approach. Along with the salary the company offers an excellent benefits package and enjoyable environment. This post is highly recommended to any German speakers as an excellent position with an employer of choice.
Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer, and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications, we receive we are very sorry, but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days, please assume that your application for this position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails / job related information or other career development related information.
Search criteria: Germany, German, Customer care, remote working, home based, flexible working, hybrid working, Customer Service Administrator, Customer Service, Swiss German