Downtime Controller

2 months ago

Chelmsley Wood, United Kingdom Omega Resource Group Full time
Downtime Controller – Fleet
Solihull
£30,000 + Bonus
Permanent
Our client are one of the UK’s most respected fleet management companies, due to continued growth they are seeking a Downtime controller to join them in the Solihull area. The role will suit someone with a background as a vehicle technician who is seeking to transition into an office environment.
Key Responsibilities – Downtime Controller – Fleet
Responsibility for Vehicle off road (VOR) follow up progression and updates.
Responsibility for Progress follow up progression and updates.
Manage in flight repair jobs within the masterserve and dealership networks.
Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options
Review and pursue alternative repair methods such as alternative parts supply
Identify trends and escalate network performance concerns to Vendor Management
Liaise with manufacturers on repairs where technical assistance is needed.
Raise and manage manufacturer cases for back-order parts.
Raise and manage manufacturer loss of use claims / replacement vehicle requests
Proactively chase customers when awaiting authority.
Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
Process rental off hires when a VOR event closes.
Follow up events after a no fixable roadside event.
Take incoming calls relating to VOR from customers, suppliers and manufacturers.
Hold customer VOR calls where applicable.
Communicate VOR updates to stakeholders and the business.
Qualifications & Experience – Downtime Controller – Fleet
Able to use Microsoft Word, Excel and Outlook to an intermediate level.
General knowledge of vehicles and equipment, Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous
Additional education, certifications, or related experience is generally preferred; including City and Guilds, IMI or NVQ in motor vehicle repair
Proactive, organized approach to multitasking and prioritization
Demonstrates attention to detail and commitment to doing quality work
Accurately documents repair process, steps taken, and actions performed on vehicles
Benefits – Downtime Controller – Fleet
Death in Service – 4 x salary
Company Bonus
25 days annual holiday entitlement + Birthday + Bank Holidays
Health Insurance
On-site Parking
Employee Assistance Programme
Discounted gym memberships
Access to flu vaccinations
Mental Health First Aiders / Mental Health Employee Champions
Free eye examinations
Salary Exchange - Holiday purchase scheme (up to 3 days)
Salary Exchange - Car Scheme
Private Health cover for employees >10 years’ service
Health Cash Plan (Medicash)
Employee Referral Scheme (£1,000 on successful recruitment)
Permanent Health Insurance
Company sick pay
Free Breakdown cover (eligible employees – service related)
Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors

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