Downtime Controller

1 month ago

Chelmsley Wood, United Kingdom Omega Resource Group Full time

Downtime Controller

Birmingham

£30,000

Permanent Full time

We have an exciting opportunity that has arisen for a Downtime Controller to join our clients growing Fleet Team, for one of the UK s leading Fleet Management companies. This role will be based in Birmingham.

Key Responsibilities Downtime Controller

  • Responsibility for Vehicle off road (VOR) follow up progression and updates.
  • Responsibility for Progress follow up progression and updates.
  • Manage in flight repair jobs within the master serve and dealership networks.
  • Take opportunities to reduce the time a vehicle or asset is off road through appropriate challenge to vendor and considering alternate options.
  • Review and pursue alternative repair methods such as alternative parts supply.
  • Identify trends and escalate network performance concerns to Vendor Management.
  • Liaise with manufacturers on repairs where technical assistance is needed.
  • Raise and manage manufacturer cases for back-order parts.
  • Raise and manage manufacturer loss of use claims / replacement vehicle requests.
  • Proactively chase customers when awaiting authority.
  • Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
  • Process rental off hires when a VOR event closes.
  • Follow up events after a no fixable roadside event.
  • Take incoming calls relating to VOR from customers, suppliers and manufacturers.
  • Hold customer VOR calls where applicable.
  • Communicate VOR updates to stakeholders and the business.
  • Escalate concerns to technical colleagues / team leader where appropriate.
  • Perform all other duties and special projects as assigned.

Qualifications & Experience Downtime Controller

  • Experience of working within a similar role.
  • Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations.
  • Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential.
  • Ability to diagnose and repair vehicles and follow safety instructions and directions is desirable, but not essential.
  • Comfortable working to targets and deadlines.

Benefits - Downtime Controller

  • 26 days annual holiday entitlement (+ 8 bank holidays).
  • Group Personal Pension Plan.
  • Death in Service insurance cover.
  • Critical illness insurance cover.
  • Free parking.
  • Health cash plan.
  • Profit Sharing Annual Bonus.
  • Partners In Excellence rewards Partner of the Quarter, Partner of the Year.
  • Free Breakdown cover (eligible employees service related).
  • Long Service Awards, Support for further education / employee development

For more information on this role, please contact Kieren Provis on (phone number removed), or send a copy of your CV to (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

  • Downtime Controller

    2 months ago

    Chelmsley Wood, United Kingdom Omega Resource Group Full time

    Downtime Controller – Fleet Solihull £30,000 + Bonus Permanent Our client are one of the UK’s most respected fleet management companies, due to continued growth they are seeking a Downtime controller to join them in the Solihull area. The role will suit someone with a background as a vehicle technician who is seeking to transition into an office...

  • Downtime Controller

    2 months ago

    Chelmsley Wood, United Kingdom Omega Resource Group Full time

    Downtime Controller – Fleet Solihull£30,000 + BonusPermanentOur client are one of the UK’s most respected fleet management companies, due to continued growth they are seeking a Downtime controller to join them in the Solihull area. The role will suit someone with a background as a vehicle technician who is seeking to transition into an office...

  • Downtime Controller

    1 month ago

    Chelmsley Wood, Solihull, United Kingdom Omega Resource Group Full time

    Downtime ControllerAn exciting opportunity has opened up for a Downtime Controller to join a leading Fleet Management company's growing Fleet Team. This role will be based in Birmingham.Key Responsibilities:Manage Vehicle off road (VOR) follow up progression and updates.Handle Progress follow up progression and updates.Oversee in flight repair jobs within...

  • Maintenance Controller

    2 months ago

    Chelmsley Wood, United Kingdom Omega Resource Group Full time

    Maintenance Controller – Fleet Solihull £35,000 + Bonus Permanent Our client are one of the UK’s most respected fleet management companies, due to continued growth they are seeking a maintenance controller to join them in the Solihull area. The role will suit someone with a background as a vehicle technician who is seeking to transition into an...

  • Maintenance Controller

    2 months ago

    Chelmsley Wood, United Kingdom Omega Resource Group Full time

    Maintenance Controller – Fleet Solihull£35,000 + BonusPermanentOur client are one of the UK’s most respected fleet management companies, due to continued growth they are seeking a maintenance controller to join them in the Solihull area. The role will suit someone with a background as a vehicle technician who is seeking to transition into an office...

  • Electrical Maintenance Specialist

    5 days ago

    Walsall Wood, United Kingdom Probe UK Full time

    Job Summary:We are seeking a skilled Electrical Maintenance Specialist to join our team at Probe UK. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production plant and equipment.Key Responsibilities:Perform planned and reactive maintenance tasks to ensure optimal plant performanceSupport production...

  • Electrical Maintenance Specialist

    5 days ago

    Walsall Wood, United Kingdom Probe UK Full time

    Job Summary:We are seeking a skilled Electrical Maintenance Specialist to join our team at Probe UK. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production plant and equipment.Key Responsibilities:Perform planned and reactive maintenance tasks to ensure optimal plant performanceSupport production...

  • Electrical Maintenance Specialist

    5 days ago

    Walsall Wood, United Kingdom Probe UK Full time

    About the RoleWe are seeking a skilled Electrical Maintenance Specialist to join our team at Probe UK. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production plant and equipment.Key ResponsibilitiesPerform planned and reactive maintenance tasks to ensure optimal equipment performanceSupport...

  • Electrical Maintenance Specialist

    5 days ago

    Walsall Wood, United Kingdom Probe UK Full time

    About the RoleWe are seeking a skilled Electrical Maintenance Specialist to join our team at Probe UK. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production plant and equipment.Key ResponsibilitiesPerform planned and reactive maintenance tasks to ensure optimal equipment performanceSupport...

  • Warehouse Operations Manager

    22 hours ago

    Paddock Wood, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job DescriptionJob Title: Warehouse SupervisorJob Summary:We are seeking a highly experienced and dedicated Warehouse Supervisor to lead our goods-out team at our Paddock Wood facility. As a key member of our team, you will be responsible for overseeing inventory, order processing, distribution, and performance management.Key Responsibilities:Set and monitor...

  • Warehouse Operations Manager

    1 day ago

    Paddock Wood, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job DescriptionJob Title: Warehouse SupervisorJob Summary:We are seeking a highly experienced and dedicated Warehouse Supervisor to lead our goods-out team at our Paddock Wood facility. As a key member of our team, you will be responsible for overseeing inventory, order processing, distribution, and performance management.Key Responsibilities:Set and monitor...

  • Warehouse Operations Manager

    22 hours ago

    Paddock Wood, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job DescriptionWarehouse SupervisorJob Summary:We are seeking a highly experienced and dedicated Warehouse Supervisor to join our team at KHR - Recruitment Specialists. As a Warehouse Supervisor, you will be responsible for leading the goods-out team, overseeing inventory, order processing, distribution, and performance improvement initiatives.Key...

  • Warehouse Operations Manager

    19 hours ago

    Paddock Wood, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job DescriptionWarehouse SupervisorJob Summary:We are seeking a highly experienced and dedicated Warehouse Supervisor to join our team at KHR - Recruitment Specialists. As a Warehouse Supervisor, you will be responsible for leading the goods-out team, overseeing inventory, order processing, distribution, and performance improvement initiatives.Key...

  • Warehouse Operations Manager

    5 days ago

    Paddock Wood, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job DescriptionJob Title: Warehouse SupervisorJob Summary:We are seeking a highly experienced and dedicated Warehouse Supervisor to lead our goods-out team at our Paddock Wood facility. As a key member of our team, you will be responsible for overseeing inventory, order processing, distribution, and performance management.Key Responsibilities:Set and monitor...

  • Warehouse Operations Manager

    6 days ago

    Paddock Wood, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job DescriptionJob Title: Warehouse SupervisorJob Summary:We are seeking a highly experienced and dedicated Warehouse Supervisor to lead our goods-out team at our Paddock Wood facility. As a key member of our team, you will be responsible for overseeing inventory, order processing, distribution, and performance management.Key Responsibilities:Set and monitor...

  • Warehouse Supervisor

    2 months ago

    Paddock Wood, United Kingdom KHR Recruitment Specialists Full time

    Warehouse Supervisor Paddock Wood £32,000pa 5 shifts per week (45hpw) Monday - Friday 12pm - 10pm, Saturday 8am - 6pm, Sunday 10am - 8pm I am currently working with a reputable fulfilment centre based in Paddock Wood which is looking to hire a dedicated and highly experienced Warehouse Supervisor for their team permanently. The Warehouse Supervisor will...

  • Logistics Operations Leader

    4 weeks ago

    Paddock Wood, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Logistics Operations LeaderLocation: Paddock WoodSalary: £32,000 per annumWorking Hours: 5 shifts per week (45 hours per week) Monday - Friday 12pm - 10pm, Saturday 8am - 6pm, Sunday 10am - 8pmWe are collaborating with a distinguished fulfilment centre in Paddock Wood that is seeking to recruit a committed and highly skilled Logistics Operations Leader to...

  • Logistics Operations Leader

    4 weeks ago

    Paddock Wood, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Logistics Operations LeaderLocation: Paddock WoodSalary: £32,000 per annumWorking Hours: 5 shifts per week (45 hours per week) Monday - Friday 12pm - 10pm, Saturday 8am - 6pm, Sunday 10am - 8pmWe are collaborating with a distinguished fulfilment centre in Paddock Wood, seeking to appoint a committed and seasoned Logistics Operations Leader to join their...

  • Warehouse Supervisor

    1 week ago

    Paddock Wood, United Kingdom K H Recruitment Limited Full time

    Warehouse Supervisor Paddock Wood GBP32,000pa 5 shifts per week (45hpw) Monday : Friday 12pm : 10pm, Saturday 8am : 6pm, Sunday 10am : 8pm I am currently working with a reputable fulfilment centre based in Paddock Wood which is looking to hire a dedicated and highly experienced Warehouse Supervisor for their team permanently. The Warehouse Supervisor will...

  • Logistics Operations Supervisor

    4 weeks ago

    Paddock Wood, United Kingdom KHR Recruitment Specialists Full time

    Logistics Operations SupervisorLocation: Paddock WoodSalary: £32,000 per annumWorking Hours: 5 shifts per week (45 hours per week) - Monday to Friday 12pm - 10pm, Saturday 8am - 6pm, Sunday 10am - 8pmWe are collaborating with a distinguished fulfilment centre seeking to appoint a committed and seasoned Logistics Operations Supervisor to join their team on a...