IT Site Support Analyst
4 weeks ago
IT is an essential enabler of the business at Stonegate, and keeping our site systems running is the top priority for Site Service Delivery. Thus we have dedicated site support for our sites for their IT issues. This includes installing, diagnosing and maintaining equipment (tills, printers, PC’S, servers, PEDs and phones) to ensure optimal performance. This person will also identify and troubleshoot problem areas in a timely and accurate fashion to stop estate wide issues.
Responsibilities:
Problem Management:
Provide IT support to sites (pubs) via Helpdesk.
Liaise with 3rd party, outsourced suppliers for call resolution.
Develop trends by monitoring and analysing incoming calls, problems and support requests.
Review and update triage and engineer notes.
Email account administration, i.e. account creation and management and distribution lists.
Setting up new users' accounts and profiles and dealing with password issues on Active Directory.
SIP’s:
Hints and tips for sites
Call analysis and trends
Skills, Knowledge & Qualifications:
College Diploma or University Degree in Computer Science/IT or similar, and extensive work experience in a similar role
Knowledge of operating systems
The ability to explain problems and solutions clearly to non-technical users
The ability to prioritise, work under pressure and meet deadlines
A patient and methodical approach
The ability to work alone or as part of a team
Software and hardware troubleshooting
Working knowledge of AD, Exchange 2010 and remote control tools
Self-confidence and interpersonal skills
Analytical and problem-solving skills
Working Knowledge of ITIL standard
A little bit about us…
The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.
What's in it for you?
25 days annual leave
Annual Leave Purchase Scheme
Pension
Vitality Healthcare
Opt in dental insurance programme
Annual bonus scheme
The Stonegate discount card offering discounts across our managed estate
Online benefits portal offering discounts across the High Street and other retailers
At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at .
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
#LI-HR1
-
IT Site Support Analyst
4 weeks ago
Cheswick Green, United Kingdom CV-Library Full timePurpose of the Role: IT is an essential enabler of the business at Stonegate, and keeping our site systems running is the top priority for Site Service Delivery. Thus we have dedicated site support for our sites for their IT issues. This includes installing, diagnosing and maintaining equipment (tills, printers, PC’S,...
-
Finance Analyst
1 month ago
Cheswick Green, United Kingdom CV-Library Full timeFinance Analyst Solihull £40,000 Monday to Friday – Hybrid Benefits 33 days holiday Generous pension scheme with personalised advice Private medical insurance and cash back programme Life insurance (4x salary) We are looking for a Finance Analyst with experience in the automotive industry to work at a brand-new site based in Solihull....
-
Finance Analyst
1 month ago
Cheswick Green, United Kingdom Stirling Warrington Full timeFinance AnalystSolihull£40,000Monday to Friday – HybridBenefits33 days holidayGenerous pension scheme with personalised advicePrivate medical insurance and cash back programmeLife insurance (4x salary)We are looking for a Finance Analyst with experience in the automotive industry to work at a brand-new site based in Solihull. You will support all aspects...
-
Service Desk Analyst
2 months ago
Kinsbourne Green, United Kingdom Premier IT Full timeService Desk AnalystLocation: Hertfordshire - Outskirts of LutonDriving license and a car is required for this positionThis role is based on-siteSalary: up to £28,000 depending on experience.Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk.You will be working to support their clients across 1st line...
-
Finance Analyst
2 weeks ago
Cheswick Green, West Midlands, United Kingdom Stirling Warrington Full time €40,000Finance Analyst Solihull £40,000 Monday to Friday – Hybrid Benefits 33 days holiday Generous pension scheme with personalised advice Private medical insurance and cash back programme Life insurance (4x salary) We are looking for a Finance Analyst with experience in the automotive industry to work at a brand-new site based in Solihull. You will...
-
Finance Analyst
2 weeks ago
Cheswick Green, West Midlands, United Kingdom Stirling Warrington Full time €40,000Finance Analyst Monday to Friday - Hybrid 33 days holiday Generous pension scheme with personalised advice Private medical insurance and cash back programme Life insurance (4x salary) We are looking for a Finance Analyst with experience in the automotive industry to work at a brand-new site based in Solihull. Producing reports for monthly analysis...
-
IT Business Solutions Analyst
4 weeks ago
Marston Green, United Kingdom Applause IT Recruitment Ltd Full timeIT Business Analyst OpportunityWe are seeking a skilled IT Business Analyst to collaborate with our team at Applause IT Recruitment Ltd. As an IT Business Analyst, you will play a crucial role in bridging the gap between IT and business objectives, ensuring technology solutions align with strategic goals.Key Responsibilities:Collaborate with stakeholders to...
-
Service Desk Support Specialist
4 weeks ago
Kinsbourne Green, United Kingdom Premier IT Full timeService Desk AnalystWe are seeking a motivated IT Support professional to join our Service Desk team at Premier IT. As a Service Desk Analyst, you will be responsible for providing exceptional support to our clients across various IT-related issues.Key Responsibilities:Providing 1st line support for IT-related issuesAssisting with 2nd line escalations and...
-
Service Desk Support Specialist
4 weeks ago
Kinsbourne Green, United Kingdom Premier IT Full timeService Desk AnalystWe are seeking a motivated IT Support professional to join our Service Desk team at Premier IT. As a Service Desk Analyst, you will be responsible for providing exceptional support to our clients across various IT-related issues.Key Responsibilities:Providing 1st line support for IT-related issuesAssisting with 2nd line escalations and...
-
Application Support Analyst
1 month ago
Ford Green, United Kingdom CV-Library Full timeERP Application Support Analyst | Manchester | Up to £37k DOE Our client is a successful construction company, based in Manchester, which due to continued growth is looking for an experienced Application Support Analyst to support their business systems. This role will support the company’s Business Change and Transformation journey, by...
-
Application Support Analyst
2 months ago
Ford Green, United Kingdom Langham Recruitment Full timeERP Application Support Analyst | Manchester | Up to £37k DOEOur client is a successful construction company, based in Manchester, which due to continued growth is looking for an experienced Application Support Analyst to support their business systems. This role will support the company’s Business Change and Transformation journey, by supporting...
-
Senior Sales Support Analyst
2 weeks ago
Bradley Green, United Kingdom Renishaw PLC Full timeKey Responsibilities:As a Senior Sales Support Analyst at Renishaw PLC, you will play a crucial role in coordinating global key account activities, monitoring and reporting on key sales performance, and providing strategic support to the Additive Manufacturing Group (AMG).Key Accountabilities:Coordinate global key account activities to drive sales growth and...
-
Service Desk Analyst
1 month ago
Kinsbourne Green, United Kingdom CV-Library Full timeService Desk Analyst Location: Hertfordshire - Outskirts of Luton Driving license and a car is required for this position This role is based on-site Salary: up to £28,000 depending on experience. Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk. You will be working to support their...
-
IT Business Analyst
1 month ago
Marston Green, United Kingdom CV-Library Full timeIT Business Analyst - Birmingham, UK £35,000 - £42,500 (depending on experience) + Benefits We are seeking a motivated and detail-oriented IT Business Analyst to join a fast-paced, dynamic environment. As an IT Business Analyst, you will play a crucial role in bridging the gap between IT and business objectives, ensuring technology solutions...
-
FP&A Anaplan Modeller
1 month ago
Cheswick Green, United Kingdom CV-Library Full timePurpose of the Role: To build, develop and maintain planning, forecasting and budgeting models in Anaplan which feed into an integrated group reporting suite, and collaborate with Finance colleagues to build wider team capability in Anaplan usage. The ideal candidate will have a strong analytical background, expertise in Anaplan, and the ability to...
-
Financial Analyst
2 weeks ago
Hatching Green, United Kingdom Energy Park Limited Full timeJob Title: Financial AnalystEnergy Park Limited is seeking a highly skilled Financial Analyst to join our team. As a key member of our commercial operations team, you will play a crucial role in supporting our organisation's growth and success.Key Responsibilities:Conduct market analysis and financial modelling to inform business decisionsDevelop and...
-
FP&A Anaplan Modeller
4 weeks ago
Cheswick Green, United Kingdom Stonegate Group Full timePurpose of the Role:To build, develop and maintain planning, forecasting and budgeting models in Anaplan which feed into an integrated group reporting suite, and collaborate with Finance colleagues to build wider team capability in Anaplan usage.The ideal candidate will have a strong analytical background, expertise in Anaplan, and the ability to collaborate...
-
IT Business Solutions Specialist
1 month ago
Marston Green, Solihull, United Kingdom Applause IT Recruitment Ltd Full timeIT Business Analyst OpportunityWe are seeking a skilled IT Business Analyst to join our team at Applause IT Recruitment Ltd. As an IT Business Analyst, you will play a crucial role in bridging the gap between IT and business objectives, ensuring technology solutions align with strategic goals.Key Responsibilities:Collaborate with stakeholders to gather and...
-
IT Business Solutions Specialist
1 month ago
Marston Green, Solihull, United Kingdom Applause IT Recruitment Ltd Full timeIT Business Analyst OpportunityWe are seeking a skilled IT Business Analyst to join our team at Applause IT Recruitment Ltd. As an IT Business Analyst, you will play a crucial role in bridging the gap between IT and business objectives, ensuring technology solutions align with strategic goals.Key Responsibilities:Collaborate with stakeholders to gather and...
-
Property Project Manager
1 month ago
Cheswick Green, United Kingdom CV-Library Full timePurpose of the role: You will be responsible for delivering excellent standards of property management across a range of managed properties and will be expected to develop strong business relationships with internal stakeholders and external suppliers and contractors. The role will include the delivery of investment schemes across the various...