Helpline Advisor

2 weeks ago

Crayford, United Kingdom Allergy UK Full time

Percival are excited to be working with the Allergy UK to help them recruit for a Helpline Advisor (0.6 FTE) to join their growing team. They are looking for someone passionate about helping people and providing advise for them to live better lives with experience in a call centre or phone based role.


Allergy UK are working towards the changes that will make a difference to people’s lives. That is why their mission is for everyone in the UK to take allergy seriously. They believe that people with allergy deserve better.


Title: Helpline Advisor (0.6 FTE)

Salary: £24,000 full time equivalent

Working Pattern: Three days a week

Contract Type: Permanent

Location: London (DA1), Hybrid with one day a week in the office.


Recruitment Timeline

Deadline for Applications: As soon as possible

1st Stage Interviews: As soon as possible

2nd Stage Interviews: As soon as possible


As a Helpline Advisor, you will provide information, support and signposting to members of the public on a wide variety of allergy matters via our telephone helpline and other communication platforms. In this role you will help distribute packs to those who need them and escalate complex clinical enquiries to member of the clinical team.


They are looking for candidates with experience in a customer service facing role, preferably a helpline or call handling. The ideal candidate will have an awareness of allergy and have good administrative skills to help balance the tasks you will undertake.


The team at Percival are committed to your journey as a candidate, and will provide any necessary support throughout the application process. If you require assistance in completing your application, or need the process to be adjusted, please don’t hesitate to contact Adam at Percival on


We value diversity and encourage applicants from all backgrounds to apply.


To apply, please submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the process. This will give you all the information and assistance you need to submit a formal application.


We are looking forward to connecting with you soon.

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