Customer Service Agent
3 months ago
What will you be doing?
* Responding to a wide range of customer queries promptly, via a variety of channels, providing solutions in a timely and professional manner.
* Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.
* Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.
* Assisting potential customers to understand products and packages offered and promoting the brand.
* Working closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.
* Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer’s experience.
The skills and experience you will have:
* Understanding the fundamentals of CRM systems and MS Office, SharePoint, MS Teams/Slack/equivalent would be advantageous.
* Effective interpersonal communication skills using a range of media and devices.
* Ability to effectively engage with customers and to own the appropriate resolution of issue(s).
* Positive, self-motivated, highly organised, and able to respond effectively to working in a fast paced and dynamic environment.
* Good interpersonal skills, including active listening.
What will you get?
* Competitive Salary based on experience and qualifications.
* Additional career training and support.
* Opportunity for progression and advancement.
* Free onsite parking
for IMMEDIATE consideration or email your CV to ellie ASAP
If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance but may be considered for future opportunities
-
Customer Services Agent
3 months ago
Cheltenham, United Kingdom Breedon Group plc Full time**Description**: Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you! **So what's it all about?**: As a Customer Services Agent, you will be a key member of our Commercial team focused on providing excellent customer...
-
Customer Service Agent
3 months ago
Cheltenham, United Kingdom I2I Recruitment Full time**Customer Support Expert** **Staverton** **£20,000- £23,000 Salary** My client, an innovative and fast - growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical...
-
Customer Service Agent
3 months ago
Cheltenham, United Kingdom i2i Recruitment Full timeMy client, an innovative and fast- growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical diagnostics. What will you be doing? * Responding to a wide range of...
-
Customer Support Agent
2 weeks ago
Cheltenham, United Kingdom i2i Recruitment Consultancy Full timeCustomer Support Agent (Weekend Work only)GloucesterTemp - Ongoing Salary £11.44 - £12.50 My client, an innovative and fast- growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing,...
-
Sub Agents
3 months ago
Cheltenham, United Kingdom Wills Bros Full time**Reference ID**: SUBS/CHGL **Location**: Due to continued growth in our business, we are looking for Sub Agent’s to join our team to liaise with and assist our Site Agents and Project Mangers to ensure construction on projects is carried out in a safe working environment and to a high standard of quality whilst maintaining satisfactory progress against...
-
Sub Agent
3 months ago
Cheltenham, United Kingdom Wills Bos Civil Engineering Ltd Full timeSub Agents - Gloucester / Cheltenham Due to continued growth in our business, we are looking for Sub Agent’s to join our team to liaise with and assist our Site Agents and Project Mangers to ensure construction on projects is carried out in a safe working environment and to a high standard of quality whilst maintaining satisfactory progress against the...
-
Estate Agent
3 months ago
Cheltenham, United Kingdom Fine and Country Full timeEstate Agent | Lister/Valuer | Premium Homes Fine & Country Cheltenham. Gloucester and Tewkesbury Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the premium housing market in Cheltenham,. Gloucester, Tewkesbury and the surrounding areas. - Cheltenham - Open Estate Agent |...
-
Luxury Real Estate Agent
3 months ago
Cheltenham, United Kingdom Fine and Country Full timeEstate Agent | Lister/Valuer | Premium Homes Fine & Country Cheltenham, Gloucester & Tewkesbury - Cheltenham - Open Estate Agent | Lister/Valuer | Premium Homes Fine & Country Cheltenham, Gloucester & Tewkesbury Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the premium...
-
Hotel Receptionist/guest Service Agent
3 months ago
Cheltenham, United Kingdom HOST 2 Ltd Full timeJob Overview: The Hotel Receptionist reports to the Team Leader and Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests. Duties and Responsibilities: - Create and sustain a work environment that embraces the mission, culture...
-
Luxury Estate Agent
2 days ago
Cheltenham, Gloucestershire, United Kingdom Fine & Country Full timeAbout the Role:Fine & Country is seeking an experienced Estate Agent to join our team in Cheltenham, Gloucester, and Tewkesbury. As a Luxury Estate Agent, you will be responsible for marketing and selling high-end properties in the upper quartile of the market.Key Responsibilities:Develop and implement bespoke marketing strategies for each client to achieve...
-
Luxury Estate Agent
3 days ago
Cheltenham, Gloucestershire, United Kingdom Fine & Country Full timeAbout the Role:Fine & Country is seeking an experienced Estate Agent to join our team in Cheltenham, Gloucester, and Tewkesbury. As a Luxury Estate Agent, you will be responsible for marketing and selling high-end properties in the upper quartile of the market.Key Responsibilities:Develop and implement bespoke marketing strategies for each client to achieve...
-
Estate Agent Luxury Homes
3 months ago
Cheltenham, United Kingdom Fine & Country Remote Work Freelance Full timeEstate Agent | Lister/Valuer | Premium Homes Fine & Country Cheltenham, Gloucester & Tewkesbury Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to join our team in Cheltenham, Gloucester & Tewkesbury Watch the video below to find out more about us and see some of the homes we bring to...
-
Luxury Real Estate Agent
4 months ago
Cheltenham, United Kingdom Fine & Country Full timeEstate Agent | Lister/Valuer | Premium Homes Fine & Country Cheltenham, Gloucester & Tewkesbury Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the premium housing market across Cheltenham, Gloucester & Tewkesbury. What you do: Focusing solely on the upper...
-
Estate Agent
3 months ago
Cheltenham, United Kingdom Fine & Country Full timeEstate Agent | Lister/Valuer | Premium Homes Fine & Country Cheltenham, Gloucester, Tewkesbury Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the premium housing market in Cheltenham, Gloucester, Tewkesbury and the surrounding areas What you do: Focusing solely...
-
Estate Agent- Lettings Consultant
3 months ago
Cheltenham, United Kingdom Andrews Property Group Full time**Andrews Property Group** is a unique estate agent in the UK owned by a charitable trust, we have donated over £10m in **agency profits to charities **and social enterprises around the world! We are different because we create an exceptional business with an **ethical approach at its core**!!!! **The role & the skillset required**: The main purpose of the...
-
Estate Agent Sales Progressor
1 day ago
Cheltenham, Gloucestershire, United Kingdom Magnus James Full timeAbout the RoleMagnus James, a specialist recruiter for the property industry, is seeking a highly skilled Estate Agent Sales Progressor to join their team. As a key member of the team, you will be responsible for managing the end sales process, taking properties from offer accepted to exchange day.Key ResponsibilitiesManage the end sales process, ensuring a...
-
Estate Agent Sales Progressor
23 hours ago
Cheltenham, Gloucestershire, United Kingdom Magnus James Full timeAbout the RoleMagnus James, a specialist recruiter for the property industry, is seeking a highly skilled Estate Agent Sales Progressor to join their team. As a key member of the team, you will be responsible for managing the end sales process, taking properties from offer accepted to exchange day.Key ResponsibilitiesManage the end sales process, ensuring a...
-
Estate Agent Sales Negotiator
4 months ago
Cheltenham, United Kingdom Nexus ERP Full time**Estate Agent Sales Negotiator / Senior Sales Negotiator / Valuer - Cheltenham - Salary Negotiable** This is a rare and genuinely fantastic opportunity to join this leading independent Estate Agency brand based in the heart of Cheltenham. They have built up an impressive and extremely successful business over the last several years and have won multiple...
-
Technical Service Desk Agent
1 week ago
Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Careers Full timeJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding Careers. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key Responsibilities:Manage incoming calls to the Service...
-
Technical Service Desk Agent
1 week ago
Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Full timeJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key Responsibilities:Manage incoming calls to the Service Desk,...