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Customer Support Agent

2 months ago

Cheltenham, United Kingdom i2i Recruitment Consultancy Full time

Customer Support Agent (Weekend Work only)GloucesterTemp - Ongoing

Salary £11.44 - £12.50

My client, an innovative and fast- growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical diagnostics.What will you be doing?

  • Responding to a wide range of customer queries promptly, via a variety of channels, providing solutions in a timely and professional manner.
  • Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.
  • Basic evaluation of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.
  • Assisting potential customers to understand products and packages offered and promoting the brand.
  • Working closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.
  • Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer’s experience.

The skills and experience you will have:

  • Understanding the fundamentals of CRM systems and MS Office, SharePoint, MS Teams/Slack/equivalent would be advantageous.
  • Effective interpersonal communication skills using a range of media and devices.
  • Ability to effectively engage with customers and to own the appropriate resolution of issue(s).
  • Positive, self-motivated, highly organised, and able to respond effectively to working in a fast paced and dynamic environment.
  • Good interpersonal skills, including active listening.

What will you get?

  • Competitive Salary based on experience and qualifications.
  • Additional career training and support.
  • Opportunity for progression and advancement.
  • Free onsite parking

Please contact Alison at i2i Recruitment for IMMEDIATE consideration or email your CV to alison at i2i recruitment ASAPIf you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance but may be considered for future opportunities.