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Medical Receptionist

2 months ago

Bolton, United Kingdom Pike View Medical Centre Full time
Job summary
Pike view- Dr Malhotra & Partners have moved to a brand new larger building and we require a new team member to join our existing reception team, we are looking for an enthusiastic, well organised member to help us continue to achieve high standards in delivering Primary Care to our patients.
Main duties of the job
The successful candidate will be responsible for first patient contact and triage of patients to the correct clinical personnel, you need to be able to multi task and work under pressure and meet deadlines demanded of this role for a very busy reception. An experience of reception/customer services preferably in primary care would be desirable, however, training will be given for our clinical system EMIS and all processes.
About us
We are a medium sized practice supported by an excellent clinical and administration team. We are also a GP training practice, we achieve high QOF, Bolton Quality Contract and other Enhanced Services along with working as part of the Horwich PCN.
Job description
Job responsibilities
Dealing with patients via telephone or face to face in Reception. Booking of appointments and triage to the correct clinical personnel, taking messages, dealing with prescription requests, monitoring of practice emails and action accordingly, ordering of pathology supplies, photocopying, saving patient documents/information in patient records, actioning general day to day administration tasks been given by Manager, ringing patients to action practice notes from the clinicians, receiving patient samples for testing and making sure that personal details are correct, making sure all reception areas are kept tidy and left ready for use by you colleagues and handover of any unresolved or urgent matters. You must also be able to provide cover due to holiday and sickness relief for colleagues.
Job description
Job responsibilities
Dealing with patients via telephone or face to face in Reception. Booking of appointments and triage to the correct clinical personnel, taking messages, dealing with prescription requests, monitoring of practice emails and action accordingly, ordering of pathology supplies, photocopying, saving patient documents/information in patient records, actioning general day to day administration tasks been given by Manager, ringing patients to action practice notes from the clinicians, receiving patient samples for testing and making sure that personal details are correct, making sure all reception areas are kept tidy and left ready for use by you colleagues and handover of any unresolved or urgent matters. You must also be able to provide cover due to holiday and sickness relief for colleagues.
Person Specification
Knowledge and skills
Essential
  • Good communication skills
Desirable
  • IT skills, previously worked with clinical software EMIS.
Experience
Essential
  • Experience of working on reception or in customer service.
Desirable
  • Experience of working in a GP practice.
Qualifications
Essential
  • Good basic education GCSE qualifications or equivalent, preferably in English and Mathematics, Good IT skills, Keyboard ability, knowledge and accuracy.
Desirable
  • Recognised qualification in Reception or Business Studies.

Person Specification
Knowledge and skills
Essential
  • Good communication skills
Desirable
  • IT skills, previously worked with clinical software EMIS.
Experience
Essential
  • Experience of working on reception or in customer service.
Desirable
  • Experience of working in a GP practice.
Qualifications
Essential
  • Good basic education GCSE qualifications or equivalent, preferably in English and Mathematics, Good IT skills, Keyboard ability, knowledge and accuracy.
Desirable
  • Recognised qualification in Reception or Business Studies.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Pike View Medical Centre
Address
Albert Street
Horwich
Bolton
BL6 7AS
Employer's website