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Customer Care Works Planner

3 months ago

Barbican, United Kingdom Invision Group Full time
Customer Care Works Planner Required – Central London – Main Contractor – Up to £48K + £4K Travel + Package
We are seeking a detail-oriented Customer service administration / coordination specialist with strong experience with Clixifix to join the team. The successful candidate will be responsible for managing and optimizing our use of the Clixifix platform, ensuring efficient defect and repair management. This role is critical in enhancing our operational efficiency and delivering top-tier customer service.
Key Responsibilities:
* Manage the Clixifix software, ensuring all user accounts and access permissions are up to date.
* Configure and customize the platform to meet the specific needs of various projects and teams.
* Train and support staff in using Clixifix, developing user guides and training materials as needed.
* Monitor system performance, troubleshoot issues, and work with Clixifix support to resolve technical problems.
* Generate and analyze reports to provide insights on defect trends, repair times, and overall system usage.
* Collaborate with project managers, contractors, and other stakeholders to ensure seamless integration and communication via Clixifix.
* Stay up-to-date with software updates and new features, implementing improvements to optimize workflow.
* Manage and maintain accurate records of customer interactions and transactions in the company’s CRM system.
* Coordinate and schedule appointments for site visits, repairs, and inspections, ensuring timely follow-up and resolution.
* Assist customers with warranty claims, defect reports, and maintenance requests, liaising with relevant departments and subcontractors to address issues efficiently.
* Participate in customer service meetings and training sessions to stay updated on company policies and procedures.
Requirements:
* Strong experience with Clixifix Software.
* Previous experience in a customer service or administrative role, preferably within the housebuilding or construction industry.
* Strong interpersonal and communication skills, with the ability to handle difficult situations with empathy and professionalism.
* Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
* Attention to detail and accuracy in record-keeping and data entry.
* Ability to work independently and as part of a team, demonstrating a proactive and positive attitude.
* Knowledge of the housebuilding process and common customer concerns is an advantage.
What We Offer:
* Competitive salary and benefits package.
* A basic Salary up to £48,000
* A Company Travel Allowance of £4,000
* Opportunities for professional development and career growth.
* A supportive and collaborative work environment.
* The chance to be a part of a company that values customer satisfaction and quality