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Customer Service Officer
4 months ago
Full Time
£13.00 per hour
Ongoing Temp
Hybrid Working
Location - London, Colindale, NW9
Tate are currently recruiting for a customer facing administrator to join our client, one of the UK's top housing associations based in Barnet, North London, on a temporary on-going basis. Please look at the details below and if you feel you would be a good candidate for the role please feel free to apply and we will get back to you as soon as we can
Key Accountabilities
Always Providing an excellent standard of customer care and creating a positive customer experience across all channels
Embrace a culture of performance management, customer care, equality of opportunity and resident empowerment.
Manage customer expectations to ensure that the customer has clarity as to what The Barnet Group can provide and thereby minimise and prevent unnecessary customer contact. Regularly and accurately record avoidable contact and other intelligence that can inform service and process improvement.
Communicate effectively with customers and resolve requests through a variety of channels including telephone, face to face, email, webchat, and social media. Manage all customer contact in an effective, efficient and customer focused manner.
Fully utilise the technology provided in the Contact Centre including the QL, Keyfax and Swordfish to meet customer needs at every stage; produce standard letters, emails; log all customer contacts in real time to facilitate customer journey.
Ensure that all customer contact is captured on QL and that every opportunity is taken to increase information about customers.
Organise repairs and related works in partnership with the customer and contractors in line with Barnet Homes' performance standards including the accurate diagnosis and prioritisation of work, minimising unnecessary cost to the business.
Required Skills
Outstanding telephone manner and a high command of written English
Likely to have practical work experience providing support services.
Knowledge of relevant working systems, equipment and/or software and administrative processes.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
