Customer Assistant

3 days ago

City Of Edinburgh, United Kingdom Marks & Spencer Full time
Customer Assistant - Operations - Fort Kinnaird - Edinburgh, City Of Edinburgh Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Customer Assistant - Backstage Operations - 22.5 Hours - Fort Kinnaird

Permanent Position 

Proposed/Example Work Pattern -

Monday 1530-2330

Wednesday 1400-2200

Friday 1400-2200

All new starters will be expected to attend a 1 day Induction. Please be aware, this may not be held in your base store.

 Age Restriction 18

This role will be working within the Store Operations team. No day is the same, but tasks will include -

Moving stock and equipment around the building
Opening the store and associated duties
Bringing in/unloading daily stock deliveries from the delivery van
Organising fridges and stockroom area
Heavy lifting will be involved

All the details

Customer Assistant - Backstage Operations - 22.5 Hours - Fort Kinnaird

Permanent Position

Proposed/Example Work Pattern -

Monday 1530-2330

Wednesday 1400-2200

Friday 1400-2200

All new starters will be expected to attend a 1 day Induction. Please be aware, this may not be held in your base store.

Age Restriction 18

This role will be working within the Store Operations team. No day is the same, but tasks will include -

  • Moving stock and equipment around the building
  • Opening the store and associated duties
  • Bringing in/unloading daily stock deliveries from the delivery van
  • Organising fridges and stockroom area
  • Heavy lifting will be involved

This job role involves working unsocial hours* and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
*Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional payment of £3 per hour.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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