Key Account Executive
1 week ago
Role: Key Account Executive – supporting our North America market
Location: Malmesbury (hybrid)
Hours: 35 per week
Contract: Full-time, permanent
IMSM are seeking a Key Account Executive for their North America region.
About the job:
Are you an experienced account manager or have experience in customer success/support looking for the next step in your career? IMSM are seeking a Key Account Executive to manage key account relationships, ensuring customer success and engagement.
What you’ll be doing:
You will support the customer onboarding process by setting up new partners, you will lead change projects to improve efficiency and quality of service across the sales cycle. You will also be responsible for maintaining internal processes and documentation across the customer journey.
About you:
You will have experience working in account management or customer success / support. You will have a track record of supporting customers and experience of strong problem-solving skills and finding innovative solutions. You will be confident with technology and have experience maintaining and optimising a CRM system (we currently use HubSpot and have our own bespoke system IMSMLoop). You will have excellent written and spoken English and will have excellent presentation skills and ability to tailor communication style based on context and audience.
Where & how you’ll be working:
The role will be based on a hybrid working model, but you need to be within travel distance to Malmesbury for frequent meetings. You will be working 35 hours per week, 11:00am-7:00pm Monday – Thursday and 9:00-5:00pm Friday.
What’s in it for you:
As part of the full package you will receive; gym membership, birthday vouchers, support and opportunities for learning and professional development and holiday allowance increasing with service as part of your benefits.
Applications will be reviewed on a rolling basis, therefore the role may close earlier if the successful applicant is appointed, please do not hesitate in applying or getting in touch.
We value diversity and welcome applicants with varying backgrounds and experiences. Even if you don't meet all the requirements, you could still be a great fit. Apply now if you believe you can excel in this position.
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