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Customer Service

1 month ago

Llanedeyrn Village, United Kingdom Blue Arrow Full time
Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.
They are looking for experienced Hybrid Customer Service and Call Centre Advisors to join their team in Cardiff.
It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all.
Change of Tenancy Advisor
Cardiff, CF23
£14.02 per hour
Hybrid
Start Date: ASAP
4 months+ temporary, with possible extension
Hybrid role: The training period will be full-time in office, then flexi/hybrid working thereafter (must be able to commit to 2 days in the office per week)
Benefits
* Buddy training system for on-going support in your role
* Office located within Cardiff Gate Business Park, easily accessible from the M4, parking on-site
Amenities on the doorstep include:
- Excellent on-site parking
- Toby Restaurant/Public House
- Welcome Break motorway services which included WH Smith, Waitrose and Starbucks
- Adjacent Cardiff Gate Retail Park with Asda, B&Q and McDonalds
Key Responsibilities
* Complete change of tenancies for commercial properties.
* Manage workflow to complete work items in line with age profiles.
* Make outbound calls to gather the relevant information and updating the systems and customer accounts - this is manual data updating across numerous systems so a high level of accuracy and attention to detail is needed.
* Sending information requests to customers and managing responses.
Ideal Candidate
* Excellent IT Skills (7 internal systems used, including billing systems plus standard email, word, excel)
* Manage own workload, work well on their own initiative.
* Very confident with a professional and engaging telephone manner - will have a strong telephony background.
* Self-sufficient with an excellent attention to detail and strong accuracy.
* Excellent verbal and written communication skills.
If you are interested in flexible work and feel that you meet the above criteria then please apply online today.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

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