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Customer Service Advisor

1 month ago

Llanedeyrn Village, United Kingdom Carbon 60 Full time

CUSTOMER SERVICE ADVISOR

Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Cardiff on a temporary ongoing basis.


ROLE:
Customer Service Advisor

SALARY:
£14 p/h, circa £27,000 per annum

JOB TYPE:
Ongoing contract, initially 3 months with extension likely

LOCATION:
Pontprennau, Cardiff Gate (CF23)

HOURS:
Full time, 37 hours, Monday to Friday

WORKING PATTERN:
Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.

THE ROLE

Telephony-based role where you will be on the phone speaking with customers and by email to resolve outstanding account balances.

Sending information requests to customers and managing responses.
Make outbound calls to gather the relevant information and updating the systems and customer accounts.
Identify and resolve customer issues, escalating complex cases to appropriate departments when necessary.

THE SUCCESSFUL CANDIDATE:
Excellent IT Skills
Very confident with a professional and engaging telephone manner - will have a strong telephony background
Self-sufficient with an excellent attention to detail and strong accuracy
Excellent verbal and written communication skills.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy

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