Head of User-Centred Design

4 weeks ago

Eastbourne, United Kingdom Global Resourcing Full time
The OpportunitynThere is an exciting opportunity for a Head of User-Centred Design to join the senior Digital Services team within the Digital, Data, and Technology (DDaT) Directorate within a UK-based regulatory body. Their vision is to be a catalyst for innovation and regulatory effectiveness, using digital, data, and technology to revolutionise regulation, making it more efficient, secure, transparent, and customer-centred. The successful candidate will lead from the front, translate strategy into sustainable solutions, and inspire a team of experts. The Digital team is transforming to become a modern, high-performing function with agility, user-centricity, and innovation embedded throughout. As Head of User-Centred Design, the role involves developing capabilities to empower this transformation.

The RolenAs Head of User-Centred Design, this role will be responsible for:nSetting and communicating the UCD function's strategic direction. Acting as the 'Voice of the Saver, Scheme, and Employer,' ensuring inclusive and accessible services.nDeveloping the Research and Service Design capability. Leading multi-disciplinary teams to ensure a unified mission for user-centred design. Managing and build UCD skills to foster continuous development.nBuilding collaboration across disciplines and teams. Establishing productive relationships internally and externally, ensuring strategic alignment.nShaping UCD/service design standards and processes. Ensuring effective development and delivery of user-focused digital products, driving improvements and efficiencies.nCreating a digital library of reusable patterns and components. Ensuring all digital development meets Government Service Standards and organisational codes of practice. Leading digital assurance and service standard compliance.

The RequirementsnLeadership & Team Management : Exceptional skills in inspiring and managing diverse, multidisciplinary teams. Ability to prioritise and manage multiple projects and deadlines effectively.nTrack Record : Successful implementation of digital services improving user experience and engagement.nCommunication : Excellent skills in conveying the value of user-centred design to internal and external stakeholders.nUser Research & UCD Expertise : Experience in conducting user research, usability testing, and analysing feedback. Expert understanding and experience in leading UCD initiatives from concept to deployment.nTechnical Proficiency : Proficiency in design and prototyping tools; understanding of frontend development technologies and digital trends.

If this sounds like you, please apply via the vacancy. You will be required to include a statement of 300 words or less, describing why you would be a suitable candidate based on the opportunity & requirements above. In order to submit the statement, we will be in touch with those of interest, and look forward to speaking with you soon.

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