CiQ- Field Engineer

Job Purpose and Summary

As a Service Engineer, you will provide cost effective maintenance, and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.

What we give

• To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
• To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
• Report on a visit-by-visit basis about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
• Optimize the car-stock inventory and rotation and balance this against return to fit (RTF) visits.
• Signal commercial opportunities to the sales and Marketing department by using ‘OnSite-InSight’.
• Make contributions to the ongoing development of the team and overall service performance.
• Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account manager on customer issues.
• Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.

What we ask

• Engineering Degree or Diploma (electronics, mechanics and software) 
• Relevant experience in the service industry
• Experience in understanding and following health and safety guidelines
• Demonstrates a high technical aptitude with excellent fault-finding skills
• Good customer handling and communication skills. Able to give customer instruction

You will need

Further information

• Able to work on own initiative and in a team environment.
• The ability to ‘think outside the box’ for when solving problems – innovative.
• Able to work on own initiative and in a team environment.
• A high level of accuracy to provide relevant/timely information
• The ability to get good results whilst working under pressure
• The ability to get good results whilst working under pressure
• Diplomacy and good communication skills