Contact Centre Agents

3 weeks ago

Stone, United Kingdom Safer Hand Solutions Full time
Contact Centre Agent, Stone
£24,000 + OTE
(an extra £900 - £1500 per month is the team average take home)
Hybrid, rota based
  
Are you an experience customer service professional with an exceptional telephone manner?
Do you feel that the company you’re currently working at doesn’t value your commitments or work ethic?
  
I’m working with a leading Stone based company, as they grow and develop their current team of 11 Contact Centre agents. Working on a permanent basis, you’ll be able to support the wider business whilst earning a decent salary plus monthly commission for your efforts.
Benefits
Immediate starts available
Hybrid working model
Supportive, friendly company mindset
Employee-centric approach to training and 121s
Uncapped commission and regular incentives
25 days holiday, plus bank holidays
Social events
Excellent office space and facilities
Dress down days / casual dress code
Secured car parks
Excellent transport links
Complete Christmas shut down   
As a leader in their industry, this is a family owned business who put their employees at the heart of everything – knowing full well that their contact centres are the forefront of customer’s impressions and interactions.
Based in the Stone office on a hybrid basis, you’ll work on rotating shifts throughout the week answering both inbound and outbound calls, helping to resolve customer enquiries and developing strong rapport with a wide range of clientele.
The current team are buzzing and dynamic, who have a great energy and love to socialise and support each other.
  
You’ll need to be a confident communicator over the phone with an empathetic and well-natured approach.
Resilience is key in this role, as you’ll be working with a wide range of customers, and you’ll need to be a quick thinker with a strong attention to detail and notetaking.
  
Rota / 40 hours per week:
Monday-Friday
8:00am to 4:30pm
9:30am to 6:00pm
12:00pm to 8:00pm
Saturday
8:00am to 2:00pm 
Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies

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