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Claims Handler

3 months ago

Watford, United Kingdom Howden Insurance Brokers Ltd Full time
Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Innovation Broking are on the hunt for a Claims Handler. Joining the claims teams based in the Watford office, you will be responsible for the general administration of claims and reporting to Head of Claims.

The successful applicant will have experience dealing with commercial claims. Experience in the charities, care and technology sectors is preferable, but not essential.

Please note this is a full-time, permanent opportunity. You will be based in our Watford office and ideally be onsite for 2 days per week on average.

Overview:

  • Dealing with phone calls and post advising of claims.
  • First Notice of Loss (FNOL) registration.
  • FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements.
  • Diary and report maintenance.
  • Matching of all post/diary entries.
  • Ensuring that the Claims Manager is fully aware of all issues or complaints.
  • Ensuring that full compliance of our standards is always maintained.

Knowledge:

  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • Must have a minimum of 2 years claims experience, ideally in motor, property, liability BI, cyber, D&O/EPL and PI.

Skills:

  • Good level of technical insurance skills, to be assessed by regular in-house testing.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Excellent client service skills.
  • Good negotiation and broking skills.
  • Excellent oral and written communication skills.
  • Ability to identify and respond appropriately to an individual client's level of understanding.

Qualifications:

  • GCSE Maths and English (or equivalent).
  • Cert CII (desirable for this role).

Who we're looking for

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new
  • We support each other, in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference, at work and beyond
What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.