Building Surveyor Position

4 weeks ago


Watford, Hertfordshire, United Kingdom Acumen Claims Ltd Full time

Acumen Claims Ltd is seeking an experienced Building Surveyor to oversee domestic and commercial building claims from validation through to completion of repair projects.

The successful candidate will have the opportunity to work with a range of stakeholders including policyholders, insurers, brokers, freeholders, leaseholders, tenants, and the supply chain to manage claims effectively and efficiently.

Key Responsibilities:

General Perils:

  • Claim Evaluation: Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope.
  • Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions.
  • Claim Validation: Use company tools to create repair schedules and validate variation requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines.
  • Project Management: Oversee the entire claim process, from damage assessment, validation, repair scheduling, fulfilment to final report submission.
  • Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation.
  • Contractor Management: Appoint relevant contractors and provide clear instructions from the outset of the claim. Manage contractor performance on individual claims, ensuring compliance with repair specifications, policyholder communication, and liaison with other relevant suppliers.
  • Claim Support: Provide technical support to claims handlers and other team members as required.

Subsidence Claims:

  • Initial Assessment: Conduct site assessments.
  • Policy Decision: Determine claim liability based on policy details and site findings.
  • Reporting: Prepare client reports, repair schedules, and submit them within the agreed time frame.
  • Site Investigations and Diagnosis: Arrange further investigations when needed.
  • Damage Mitigation: Drainage analysis, vegetation management, soil rehydration, or preventative measures.
  • Repair Design: Create repair methodologies that minimize disruption and align with the customer's needs and claim cost.
  • Site Meetings: Attend site visits for complex claims, project management, or complaints.

Key Skills and Competencies:

  • Technical Expertise: Extensive experience in building pathology, building claims, damage assessment, project management, and reinstatement work.
  • Communication: Strong verbal and written communication skills, with the ability to write detailed reports.
  • Resilience and Adaptability: Ability to work under pressure, handle complex claims, and work additional hours during busy periods.
  • Problem-Solving: A proactive approach to identifying issues and finding effective solutions.
  • Organisation and Planning: Ability to manage multiple claims, meet deadlines, and ensure client-specific service levels are adhered to.

Key Interfaces:

  • Claims Handlers
  • Policyholders
  • Insurance Companies
  • Operations Team
  • Builders and Contractors
  • Loss Adjusters
  • Field Team Manager

Required Qualifications:

  • Membership of CIOB or equivalent professional body (RICS, CILA).
  • Strong background in domestic and commercial building claims validation and project management.

Benefits:

  • Competitive salary package
  • Training and development opportunities
  • Chance to be part of a growing company with nationwide coverage

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Bereavement leave
  • Company pension
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Work Location: In person

Reference ID: Building Surveyor - Leeds



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