Claims Specialist

3 weeks ago


Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full time
Claims Handler Job Description

We are seeking a skilled Claims Handler to join our team at Allwyn UK, a leading lottery operator. As a Claims Handler, you will play a vital role in ensuring that National Lottery players receive their winnings in a timely and efficient manner.

Key Responsibilities:
  • Validate and process claims for National Lottery wins under £50,000, including lost, stolen, and damaged ticket claims.
  • Provide excellent customer service to players via email, post, telephone, or in person, adapting your approach to meet their needs.
  • Follow internal processes and regulatory guidelines to determine whether a claim can be paid.
  • Liaise with our Security Operations, Legal, and Finance teams to ensure winners are paid correctly and on time.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong analytical skills to investigate and resolve claims.
  • Knowledge of lottery regulations and procedures.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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