Hotel Front of House Assistant

2 weeks ago

Windsor, United Kingdom Legoland Full time

Hotel Front of House Assistant (Nights) - Windsor, Berkshire

Job Type: Guaranteed Hours - Seasonal (Fixed End Date)

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: Full Time Fully Flexible, covering hours from 10:00pm until 07:00am on a 4-on 4-off shift pattern

Contract Type: Seasonal, until autumn 2024

Here at the LEGOLAND Windsor Resort our 2024 season is in full swing, and our AWESOME new overnight accommodations are now open We are recruiting for Hotel Front of House Assistants (Nights) to join the Hotel Team who look after both of our Hotels and the Brand-New LEGOLAND Woodland Village

The Hotel Front of House Assistant - Nights will be responsible for making sure our guests receive a 5-star experience Whether you're in our open plan reception area, undertaking evening audits or assisting our guests with their queries, you will be a key part in ensuring our guests have a memorable overnight stay with us.

You'll keep our guests and their experience at the forefront of everything you do, whether it's checking in / checking out of guests, providing Hotel or Park information, detailing our exciting and varying room types, or receiving guest feedback in the moment, you will always seek to enhance our guests overnight stay.

Qualifications & Experience

  • Experience of working within a Hotel within a Front of House or Receptionist role is essential
  • Due to the hours required for this role candidates must be over the age of 18
  • Appropriate transport arrangements for night shift work
  • A motivated person, who seeks opportunities for excellence throughout the night shift
  • Full Time availability - any 4 nights out of 7
  • Passionate about health and safety, and confident to undertake the role of safety lead when required (e.g. fire extinguisher audits)

Benefits

  • Pay of up to £11.44 per hour (additional £1 per hour for hours worked between 11:00pm - 6:00am)
  • 40% discount off LEGO sets and products on the online LEGO Store
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones
  • Fortnightly pay
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for Hotel Front of House Assistant - Nights to join our AWESOME team at the UK's favourite children's theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn't like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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