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Service Desk Manager
3 weeks ago
Our client are looking for someone to be able to manage the day-to-day operations of the Service Desk function, create and report on KPIs for team and service performance, drive improvement initiatives, carry out appraisals, and support training and development opportunities for more junior team members.
Operating in a Microsoft environment, our client are looking for someone with previous knowledge of Azure Cloud and O365 product suite. In addition, ServiceNow experience is essential across Incident and Problem, KBs and Asset Management.
Required technical skills:nLeadership experience in an ITSM/ITIL V4 environmentnStrong working knowledge of ServiceNownStrong working knowledge of Azure Cloud and O365 servicesnStrong line-management experience of a tech support functionnExperience managing vendor and 3rd party relationsnExperience identifying process optimisation opportunitiesnCustomer-focused approach
Offering a hybrid working pattern, a competitive salary and comprehensive benefits package. Apply now to be considered
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Service Desk Manager
3 weeks ago
Camden Area, United Kingdom Lyon Tech Full timeLYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence.An opportunity has arisen for a Service Desk Manager to join the team in our London...
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Service Desk Manager
4 weeks ago
Camden Area, United Kingdom Lyon Tech Full timeLYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence.An opportunity has arisen for a Service Desk Manager to join the team in our London...
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Service Desk Manager
7 days ago
Camden Area, Greater London, United Kingdom Lyon Tech Full timeLYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence.An opportunity has arisen for a Service Desk Manager to join the team in our London...
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Service Desk Manager
6 days ago
Camden Area, Greater London, United Kingdom Synapri Full timeService Desk Manager role at a prominent financial services firm in LondonLead a team of 1st to 2nd line Support Analysts and EngineersManage day-to-day operations of the Service Desk functionCreate and report on KPIs for team and service performanceDrive improvement initiatives and support training opportunitiesPrior experience with Azure Cloud, O365, and...
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European Service Desk Manager
4 weeks ago
Camden Area, United Kingdom Clear Channel Europe Full timeAbout Us:nClear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets.Our mission is to “Create the future of media”, to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure.Technology is at the heart of our operations, emphasizing transparency, accountability, and...
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Service Desk Engineer
4 weeks ago
Camden Area, United Kingdom La Fosse Full timeNewly created position due to an internal promotion, you'll join a global asset management company, responsible for all aspects of trade floor and remote support.Rate:£200 per day (inside IR35).nDuration:6 months.nLocation:Liverpool Street (1-2 days WFH).Your role as Service Desk EngineernProviding first single point of contact for all IT Incidents &...
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IT Service Desk Analyst
1 day ago
Camden Area, United Kingdom Evantis Technology Full timeIT Service Desk Analyst - Central London - £35,000 - 1st & 2nd Line SupportWe are looking for an IT Service Desk Analyst for a leading London-based Law firm client of ours.Our client is very modern in its approach and is looking for an IT Service Desk Analyst who is happy to provide 1st & 2nd Line support to their London Office.ResponsibilitiesCall...
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Service Desk Operative
4 weeks ago
Camden Area, United Kingdom Impellam Group Full timeAre you an experienced Service Desk professional with active DV clearance looking for a new role? We are partnered with a government organisation looking for a Service Desk Engineer on a long term contract to join our government client in Central LondonThis role would be based full time on site in Central London, with no WFHExperiencenExperience supporting...
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Service Desk Operative
7 days ago
Camden Area, Greater London, United Kingdom Impellam Group Full timeAre you an experienced Service Desk professional with active DV clearance looking for a new role? We are partnered with a government organisation looking for a Service Desk Engineer on a long term contract to join our government client in Central LondonThis role would be based full time on site in Central London, with no WFHExperiencenExperience supporting...
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Service Desk Analyst
4 weeks ago
Camden Area, United Kingdom TRIA Full timeService Desk AnalystnCirca £30k - £35knFully RemoteWe are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days...
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Service Desk Analyst
7 days ago
Camden Area, Greater London, United Kingdom TRIA Full timeOn-site Engineer x2nHardware / Networking / Supportn Must be SC ClearednRate: +/- £270 /day Inside IR35nInitial Duration: 3 monthsnLocation :CentralLondon / 5 days per weeknWe're working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip...
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Service Desk Analyst
7 days ago
Camden Area, Greater London, United Kingdom TRIA Full timeService Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specializing in Microsoft technologies. They are seeking a Service Desk Analyst to provide 2nd line technical support to customers. The role involves joining a 24/7 team, working both Day Shifts and Night Shifts on a 4 days on, 4 days off pattern. As a 24/7...
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Service Desk Manager
1 week ago
Manchester Area, United Kingdom Adria Solutions Ltd Full timeService Desk Manager - Manchester - £55K + 15% Bonus We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.Key Responsibilities:Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.Ensure...
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Service Desk Manager
1 week ago
Manchester Area, United Kingdom Adria Solutions Ltd Full timeService Desk Manager - Manchester - £55K + 15% Bonus We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.Key Responsibilities:Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.Ensure...
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Service Desk Manager
1 week ago
Manchester Area, United Kingdom Adria Solutions Ltd Full timeService Desk Manager - Manchester - £55K + 15% Bonus We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs. Key Responsibilities: Lead the 24/7 service desk team, managing incidents, requests, and problem resolution. Ensure...
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Junior Service Desk Analyst
4 weeks ago
Camden Area, United Kingdom Saragossa Full timeJunior Service Desk Analyst – Up to £260 P/D Inside IR35 – London (Hybrid)This is an initial 6 month rolling contract with the possibility of turning into a permanent position. This is with a well-regarded Asset Manager based in London.The role is an Inside IR35 position, offering up to £260 per day.You will be joining the well-established service desk...
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Junior Service Desk Analyst
7 days ago
Camden Area, Greater London, United Kingdom Saragossa Full timeJunior Service Desk Analyst – Up to £260 P/D Inside IR35 – London (Hybrid)This is an initial 6 month rolling contract with the possibility of turning into a permanent position. This is with a well-regarded Asset Manager based in London.The role is an Inside IR35 position, offering up to £260 per day.You will be joining the well-established service desk...
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Service Desk Manager
1 week ago
London Area, United Kingdom Bruin Full timeA fantastic opportunity has arisen for for a Service Desk Manager to join a leading Insurance firm on a permanent basis. The ideal candidate will come from a financial services background. Key Skills:Maintain the service desk policies, procedures, and standards.Provide coaching, training, and feedback to the service desk staff.Handle escalated and complex...
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Service Desk Manager
1 week ago
London Area, United Kingdom Bruin Full timeA fantastic opportunity has arisen for for a Service Desk Manager to join a leading Insurance firm on a permanent basis. The ideal candidate will come from a financial services background. Key Skills:Maintain the service desk policies, procedures, and standards.Provide coaching, training, and feedback to the service desk staff.Handle escalated and complex...
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Service Desk Manager
1 week ago
London Area, United Kingdom Bruin Full timeA fantastic opportunity has arisen for for a Service Desk Manager to join a leading Insurance firm on a permanent basis. The ideal candidate will come from a financial services background. Key Skills: Maintain the service desk policies, procedures, and standards. Provide coaching, training, and feedback to the service desk staff. Handle escalated and...