Service Desk Manager

3 weeks ago


Camden Area, United Kingdom Synapri Full time
Service Desk Manager required for a leading financial services organisation in London who are looking for an experienced leader to line-manage a team of eight 1st to 2nd line Support Analysts and Engineers.

Our client are looking for someone to be able to manage the day-to-day operations of the Service Desk function, create and report on KPIs for team and service performance, drive improvement initiatives, carry out appraisals, and support training and development opportunities for more junior team members.

Operating in a Microsoft environment, our client are looking for someone with previous knowledge of Azure Cloud and O365 product suite. In addition, ServiceNow experience is essential across Incident and Problem, KBs and Asset Management.

Required technical skills:nLeadership experience in an ITSM/ITIL V4 environmentnStrong working knowledge of ServiceNownStrong working knowledge of Azure Cloud and O365 servicesnStrong line-management experience of a tech support functionnExperience managing vendor and 3rd party relationsnExperience identifying process optimisation opportunitiesnCustomer-focused approach

Offering a hybrid working pattern, a competitive salary and comprehensive benefits package. Apply now to be considered
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