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Service Desk Manager
3 months ago
A fantastic opportunity has arisen for for a Service Desk Manager to join a leading Insurance firm on a permanent basis.
The ideal candidate will come from a financial services background.
Key Skills:
- Maintain the service desk policies, procedures, and standards.
- Provide coaching, training, and feedback to the service desk staff.
- Handle escalated and complex customer issues and complaints.
- Identify and implement service desk improvements and best practices.
- Documentation of all Service Desk procedures, building out the knowledge base for the team to assist with 1st time resolution targets.
This role requires you to be onsite 5 days a week and pays up to £60K on the base plus package.
