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Technical Account Manager
2 months ago
About Esenda
Esenda is a cutting-edge payments orchestration platform designed to empower CRMs in optimising their payment collection and reconciliation processes. By leveraging modern technology and innovative solutions, Esenda aims to streamline and enhance the efficiency of payment management for businesses, enabling them to focus on their core operations with confidence.
Position Overview
Esenda is seeking a highly motivated and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary technical liaison between our clients and internal teams, ensuring the successful implementation, integration, and ongoing optimization of Esenda's payment solutions. You will play a critical role in maintaining strong client relationships, driving product adoption, and providing technical expertise to help clients achieve their business goals.
This is an excellent opportunity for individuals who are passionate about technology and client success, with the ability to translate technical concepts into actionable business insights.
Key Responsibilities
Client Engagement & Relationship Management:
- Serve as the primary point of contact for clients, understanding their business needs, and ensuring they fully leverage Esenda’s platform.
- Build and maintain strong, long-lasting relationships with clients, acting as a trusted advisor and advocate for their technical needs.
Technical Guidance & Support:
- Provide expert-level technical support to clients, troubleshooting issues, and resolving complex problems related to the implementation and use of Esenda's platform.
- Collaborate with clients to design, plan, and execute integrations with Esenda’s payment solutions, ensuring seamless functionality.
Project Management & Coordination:
- Work closely with internal teams, including Engineering, and Commercial, to manage and deliver client projects on time and within scope.
- Monitor client accounts to proactively identify potential issues and opportunities for improvement or expansion of services.
Product Feedback & Improvement:
- Gather and relay client feedback to internal teams, contributing to the continuous improvement of Esenda’s products and services.
- Stay updated on industry trends, emerging technologies, and best practices, sharing insights with clients to enhance their use of Esenda’s platform.
Training & Documentation:
- Conduct training sessions and create documentation to help clients better understand and utilise Esenda's solutions.
- Develop and deliver customised technical solutions and recommendations to meet specific client needs.
Qualifications
Education & Experience:
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
- Proven experience in a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role.
Technical Skills:
- Strong understanding of payment technologies, APIs, and system integrations.
- Proficiency in web technologies, with experience in programming languages such as Python, JavaScript, or similar.
- Familiarity with CRM systems, SaaS platforms, and cloud-based services.
Client Management Skills:
- Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Strong problem-solving abilities, with a keen attention to detail and the ability to think strategically.
Additional Skills:
- Experience working in the fintech industry or with payment orchestration platforms is a plus.
- Project management experience with the ability to manage multiple clients and projects simultaneously.
Why Join Esenda
- Opportunity to work with innovative technology in the rapidly evolving fintech industry.
- A collaborative and supportive work environment where your contributions are valued.
- Professional growth and development opportunities through training and mentorship.
- Competitive compensation package, including salary, 38 days holiday, and equity options.
- Flexible work arrangements promoting a healthy work-life balance.
If you are passionate about bridging the gap between technology and customer success, and are eager to play a key role in driving client satisfaction and product excellence at Esenda, we would love to hear from you Apply now to join our dynamic team.
