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Reception Manager
3 months ago
Salary: £30k + Bonus
Location: Manchester
We are recruiting a Hotel Manager to lead a small stunning boutique hotel in the heart of Manchester. The ideal Hotel Manager will be dynamic and dedicated, overseeing the day-to-day operation and ensuring a superior guest experience. The hotel is accommodation focused and we are looking for someone with a strong Front Office / Reception background, exceptional organisational skills, and a passion for exceeding guest expectations.
The role:
* Inspire and lead a small team to deliver outstanding hospitality.
* Lead on recruitment, training and development to uphold first-class service levels.
* Maintain effective communication through regular meetings and briefings.
* Ensure consistent delivery of high standards maintaining a safe, clean, and inviting environment.
* Continuously seek ways to enhance the guest experience.
* Oversee daily operations efficiently and effectively.
* Ensure compliance with health, safety, and HR procedures.
* Control operational costs, manage budgets proactively.and ensure accurate stock control
* Optimise staff rotas to meet wage percentage targets.
* Report and investigate any accounting discrepancies.
The Candidate we are looking for:
* Proven experience in hotel management, ideally from a 4 or 5 star Reception / Front Office background.
* Ability to train, develop, and retain a high-performing team.
* Excellent communication and interpersonal skills.
* Proficiency in IT systems and knowledge of Reservation systems.
* Passion for guest service and high attention to detail with the ability to deliver the highest standards.
* Good level of commercial and financial acumen.
Please note: only candidates with relevant experience will be considered for this role.
Hesketh James Recruitment are the managing agent for this role on behalf of the client.
In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format
