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Customer Service

2 months ago

Dartford, United Kingdom Pearson Whiffin Recruitment Ltd Full time
Customer Service Administrator
Hybrid Flexibility
North Kent
Full time
Are you a professional Customer Service candidate with B2B experience?
If so, then continue reading, this could be the ideal role for you
Our client is looking for a driven and reliable customer service candidate with strong communication skills and experience working within a B2B role. This is a fantastic opportunity to join a reputable business who value their employees
Details of this Customer Service Administrator position include:
Act as the first point of contact for all customers via email and telephone.

Liaising with customers, learning more about their businesses and requirements.

Processing customer returns.

Support internal teams by providing quotes and appropriate documentation.

Update the internal CRM system with accurate information of customers’ records.

Managing fleet contracts, including processing orders and instructions as appropriate.

Supporting the sales team with building and maintaining strong customer relationships.

Any other ad hoc duties as and when required.
To bag yourself an interview for this role you will have/be:
Previous B2B customer service experience.

Able to make independent decisions and prioritise own workload.

Able to adhere to deadlines and timeframes.

Excellent communication skills.

Able to build and maintain stable relationships.

Computer literate with knowledge all MS packages.

Strong organisation skills.

Flexible and methodical.
This is a great opportunity work within a company who are willing to contribute to development of their employees and full training will be provided.
My client also offers a generous benefits package including a generous discretionary bonus, pension scheme, death in service and 25 days AL + BH (Increasing by 1 day every 2 years.
If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration
This role is being handled by Hannah Sladden, Recruitment Consultant at Pearson Whiffin Recruitment.
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