Customer Service Representative

1 month ago


Dartford, Kent, United Kingdom Adecco UK Limited Full time
Customer Service Administrator

Are you a problem-solver with excellent communication skills and a passion for delivering top-notch customer service? We have an exciting opportunity for a Customer Service Administrator to join our team at Adecco UK Limited.

Job Summary

We are seeking a highly motivated and organized individual to provide exceptional customer service to our clients. As a Customer Service Administrator, you will be responsible for receiving and resolving customer inquiries, processing orders, and providing guidance on product availability.

Key Responsibilities
  • Efficiently answer customer calls, ensuring a positive and professional telephone manner
  • Process customer orders received via email or fax, inputting them into the order processing system and seeing them through to completion
  • Assist customers with placing orders and provide guidance on stock availability
  • Ensure orders are dispatched on time and delivered to customer satisfaction
  • Take ownership of customer queries, complaints, and concerns, recording all activities to ensure a swift resolution
  • Collaborate with logistics colleagues to address any delivery or dispatch issues
  • Carry out other general office duties as required
Requirements
  • Previously experience in a fast-paced customer service role
  • Strong IT skills
  • Ability to manage complaints
  • Excellent communication skills, both verbal and written
Benefits
  • Free parking
  • Smart Casual dress code
  • 23 Days Holiday plus Bank Holidays
  • Company Discounts
  • Healthcare, eyewear, and other discounts
  • Cycle to work scheme
  • Pension Scheme


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