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Customer Service Advisor

2 months ago

Wakefield, United Kingdom Pertemps Leeds Full time
Customer Service Advisor
£12.97 per hour
37.5 hours per week  + possible overtime
Wakefield
START DATE - Monday 26th August
Do you have previous customer service, call centre or complaints handling experience?
Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day?
Can you solve problems, find solutions and remain calm under pressure?
If you have answered yes to the above then we want to hear from you
This is a great opportunity to join a leading parcel delivery company and provide a first point of contact customer service for any of their clients.
 
Main duties:
Answering a high volume of inbound calls from customers
Resolving queries and complaints in a professional manner
Using multiple computer systems to update customer records, track parcels, look up information and record call details
Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for re-delivery and general feedback on the service provided.
 
Due to the nature of the calls, you will need to demonstrate resilience, empathy, patience and an ability to remain calm under pressure.
Full training will be provided but previous complaint handling or call centre experience would be preferred.
 
The role will be working shifts between 8am – 6:30pm Monday to Friday and 8am – 12pm on a Saturday, with patterns allocated up to a month in advance.
 
Initially working on a temporary basis however there is a strong possibility of permanency or extension after 12 weeks.
 
Successful applications will be subject to passing a DBS check.
Benefits include:
Training
Weekly pay
Additional holiday in accrual
Free parking
On-site canteen and vending machines
Opportunities for assignment extension and more
Interested? Click to apply. Or, pick up the phone, call Pertemps Leeds and ask for Charlotte Doyle