Data Entry and Office Support

2 weeks ago


Manchester, United Kingdom HMRC Full time
Salary is £25,082 + 27% Pension + 2 days working from home a week + Flexitime + 25 days holiday + Bank Holidays + Access to Upskilling courses + Coaching and Development +
3 days flexible working from Salford.
About HMRC
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
About the Role
Are you keen to be a part of an exciting team who looks after influential data that can influence the economy?
You don't need to be a data expert, but able to understand data and work with colleagues to interpret the data and using your communication and customer focused skills to collaborate with different team members and business areas in HMRC being a key support officer for us.
We currently have 3 opportunities with a reserve list which will be for 12 months in our Operational Credibility Team which offers candidates the opportunity to join a collaborative, customer focused and front-line team.
Job Description
The team has the responsibility to assure trade data submissions, to produce quality and timely trade data to a strict timetable ready for publication.
A typical day will entail working as a team player, prioritising your work, making informed decisions relating to meeting the priorities set by team leaders.
Interpreting data querying anomalies with the trader or agent to confirm or correct the entry, updating various IT systems/databases, bringing up any issues that you are unable to resolve.
This role involves daily, direct customer liaison using a range of communication routes such as telephone and email contact.
Essential Criteria
Applicants should be proficient and have a proven track record of using Office 365, you will predominantly be using Excel and Outlook every day and have the skills for learning new systems and ways of working.
Sound interpersonal skills, ability to connect with a wide range of internal/external contacts e.g., by use of the telephone and in writing via email/secure data messaging.
Ability to work independently and alongside a wider team, to enable strong working relationships.
Apply before 11:55 pm on Thursday 27th June 2024
Follow link through to application form.
How to Apply
As part of the application process, you will be asked to provide the following:
Applicants will need to pass the following tests before they can commence the CV and Personal Statement application.
Civil Service Numerical Test
Civil Service Verbal Test
Due to an update to the scoring benchmarks for the Civil Service Verbal and Numerical tests, from the 13th October 2022, a new benchmark has been applied and all online tests now must be retaken, regardless of whether you have taken the old test within the last 6 months.
We acknowledge that you may be disappointed if you are asked to retake a test when you had banked a score for it on the previous benchmark.
We are not able to change this decision, and we need to ensure that all candidates are treated equally.
Please allow up to an hour for the results to come through and check all junk folders.
If you pass the test, you will be asked for:
A CV including your job history and previous experiences. Your CV will not be scored.
A 250-word personal statement.
Your 250-word Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role against the specific Essential Criteria. Giving examples with impacts and outcomes.
Further details around what this will entail are listed on the application form

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