Controls Engineer

1 week ago

Market Harborough, United Kingdom TGW Group Full time
We are looking for a Controls Specialist to join our remote support department. The primary purpose of the role is to supply TGW customers with a quality 24hr * 7 day, technical hotline service (on a rotated shift pattern.)
As a Controls Support Engineer, you’ll play a vital part in managing, maintaining and evolving control systems PLC’s, Robots and Drives. The role is critical in ensuring these systems resume operation after a fault is logged within our ticket system.
This is an ideal opportunity for an electrically biased Commissioning, Automation, Maintenance or Field Service Engineer looking to reduce travel requirements but continue supporting and maintaining various control systems across a large customer base.
The shifts are 12 hours on a 2 week rotation on day shifts and then 2 weeks on night shifts (2 on 3 off etc..). The night shifts are worked from home as well as any weekend day shifts. You will be required to work 5 day shifts over a 4 week period from the Market Harborough office.
Main Responsibilities
* Offer professional telephone support to customers both internal and external.
* Resolve operational and systematic issues effectively.
* Provide training and support to LTS and Customer on-site teams.
* Review and identify common issues raised that could be resolved remotely or through additional site training.
* Maintain and manage the ticket system and department documentation.
* Be the technical expert for any Controls related issues on a range of sites across the UK, Europe and the US.
* Escalate problems within the wider business where required and continue to manage the problem until resolved.
* To provide effective communication to senior management and support colleagues.
* PLC code testing and writing to support U&E business.
* On-Site support opportunities as required to support project works and training.
About You
* Materials handling / Automation experience either as a controls engineer or an electrically biased maintenance or comissioning engineer.
* Experience in Industrial Control Systems (Siemens Step 7 to TIA Portal.)
* Knowledge of Drives and Networks within an automated system.
* Ability to read Electrical drawings to fault find.
* Experience dealing directly with customers / end users.
* Excellent communications skills.
* Experience with MS Office suite, and be comfortable with Word, Excel and Outlook products.
* Creative problem solver with strong planning and decision-making skill

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