Workshop Controller

3 weeks ago

Market Harborough, United Kingdom Euromec Contracts Ltd Full time

WORKSHOP CONTROLLER

We have an opportunity for a Workshop Controller
- Taking incoming customer calls and bookings
- Liaising with the Service team to ensure effective and efficient running of the work in our workshop, prioritising workload to meet customer needs and ensuring a steady flow through the workshop. You will liaise with the Aftersales Manager and the Parts and Service admin teams.
- Allocating and issuing the daily work schedules to a team of external engineers working throughout the UK and ensuring all sites are aware of visits.
- Liaising with Service Admin team managing collection and delivery of service machines to and from the workshop with customers and our driver.
- Providing timely, accurate customer estimates for the repair and service to their machines
- Ensure customer service schedules and requirements are met and subsequently processed through the computer system.
- Liaising with the parts department regarding stock availability for repairs.
- Preparing and completing customer sales invoices
- You will also use our PROTEAN DMS system to manage customer bookings with the inbuilt diary planner
- Collect any information required to input and process any manufacturer warranty claims.
- Maintain franchise standards/procedures in the workshop environment for dealer assessments
- Ensure that quality checks are carried out as per company and brand guidelines

**Salary**: £25,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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