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IT Support Technician
3 months ago
The Wave is a slice of the ocean inland, where people of all ages, backgrounds and abilities can experience the joy of surfing and its many physical and mental health benefits
We are looking for a IT Support Technician who will be responsible for providing technical support for a full range of business technology; including computer systems (hardware and software); network infrastructure; ePOS; mobile devices; telephone systems and audio-visual equipment for The Wave group and external customers.
What you will do:
Liaising with 3rd party system suppliers to ensure we have the support and resource we need from them.
1st/2nd line support for internal users for hardware and software issues.
Responding to end user queries and escalating to team members or 3rd parties when required
Perform software installations and updates
Solid Network troubleshooting and Installation
Perform hardware maintenance (builds, upgrades and repairs)
Providing 1st line support on all IT and systems issues across the Wave team.
Internal management systems including ePOS, ticketing and websites
Asset management / audit issuing of IT kit
Maintenance and support of the software system integrations
Documentation of systems implementations and integrations, including usernames, passwords and training materials
The ideal candidate will have:
A strong knowledge of Microsoft technologies (including Office 365, Teams and SharePoint Administration)
Excellent people and communication skills
Good organisational skills, tidiness and attention to detail
The ability to work on your own initiative, particularly on project-based elements of the role.
The ability to train people on systems processes and procedures.
Experience in a customer facing environment
Required knowledge/experience:
Active Directory, Group Policies and associated tools and services
Windows 10/11 Professional and Windows Domains
Understanding networking LAN and WAN technologies, including VLANs, routing and usual networking tools
Enterprise WiFi systems
Understanding and experience with network and infrastructure security
IT Support Ticketing(Zendesk)
Background in IT support
Minimum 1 years’ experience in a similar role
Desirable knowledge/experience:
Adobe Creative Suite
MacOS Support
Background in Hospitality sector or similar particularly ePos Systems
This role is based at The Wave, Easter Compton and the successful candidate will be required to work / be on call on as the weekends.
In return you’ll get:
Paid breaks
30 days of paid holiday (inclusive of bank hols)
Pension
Free staff surfs
Opportunities to earn more through team incentive schemes
Staff Discounts on retail of up 20%
Up to 75% off your surf bookings
Up to 40% off your food and beverage items while on shift
Up to 25% off our accommodation
The chance to work with a great team who work and surf together
Free hot and cold drinks on shift
Applications Deadline:
1st Interviews: Week commencing 2nd September
2nd Interviews: Week commencing 9th September
We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know.
Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive work place.
Even if you don’t meet every single requirement outlined in the job description, we would still like to hear from you. The right attitude is as powerful as experience for many of the roles we recruit for.
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